Rachel Cha)erjee

**** ******* ****, ****** ** ***67

414-***-****/ado93y@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Dependable, conscientious administrative professional skilled in office administration, operations and general office services. Interacts effectively with management and employees to accomplish results. Highly proficient in Windows 10, Microsoft Office, Excel 2016, Outlook, Power Point, JD Edwards, Polaris, CIS and RapidTrax. Careful, well-organized planner. Strong communication skills with a high degree of accuracy and attention to detail. Demonstrated abilities in:

! Work well under pressure

! Typing 50+ WPM

! 10-Key 9600 kpm

! Ability to learn new computer systems quickly and embrace technology ! Supporting multiple departments and functions efficiently

! Coordinating and organizing events

PROFESSIONAL EXPERIENCE

equipment, and automation technology areas.

Customer Service Representative

! Data Entry

! Enter Orders that are placed via Email, or Phone

! Support Sales Team

! Answer Phones

! Follow up with customers on Sales Orders

! Provide estimate time of delivery

! Assist with Account Receivable

! Use Multiple websites to provide quotes for products

COPESAN SERVICES, INC., Menomonee Falls, WI

An alliance of regional pest management providers united to provide exceptional service to commercial clients throughout North America, Canada, and Puerto Rico.

Client Service Administrator 2013-2017

! Answer customer/client requests or inquiries concerning services, products, and problem areas. Sets up all client

information into corporate database system (CIS).

! Utilize operational systems to process service requests immediately.

! May be required to work in one or multiple queues/skill sets over various customer contact channels. Updates all client

information in CIS and maintains the accuracy and integrity of the data.

! Ensures that billing methods, pricing and tax codes are properly entered and assigned.

! Ensures that new service protocols and service specifications are sent with service tickets.

! Notifies partners, account managers, and sales teams of account changes and client concerns.

! Reports on all set-up activity. Ensures Contractual Service Agreements are current and on file.

! Initiates Certificates of Insurance and sends to Partners and clients upon request.

! Updates the scope of services on existing accounts (upgrades, downgrades).

! Maintains service change information forms.

! Processes account cancellations, inactivates customer, and notifies partner to cease service and pick up equipment.

! Utilizes mechanized systems to initiate and complete service authorizations and handle partner requests.

! Escalate repeated issues or unsatisfactory service concerns to Quality Assurance, Client Service Manager or National

Account Executive when appropriate.

! Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required

information.

Customer Service Representative

! Answer incoming calls & dispatch the request accordingly.

! Update client’s websites.

! Work closely with clients and partners to resolve escalated issues.

! Prepare proposals for special treatments, and advise on best pest control options.

! Work with client to provide additional services for escalation issues.

! General office duties.

! Work with Excel, Word, RapidTrax, CIS, Microsoft Office, and Outlook.

! Issue tickets for Monthly Inspections for General Mills & LOL.

! Train new employees in that are in Client Services.

! Work closely with Family Dollar, Target, and other clients to make sure that they are receiving quality service to resolve

2018–Aug 2018 World leading staffing company. ABB is a multinational corporation that operates mainly in robotics, power, heavy electrical

Progressive Global Energy – ABB INC – Wauwatosa WI

their pest issues.

2013- 2017

LANDS END, Stevens Point WI 2011-2013

Lands’ End is a Retail store that is based mainly on online shopping, and there are some locations that are in Sears Department Stores. The Company provides everything from women’s clothing, home goods, to school uniforms. Call Center was also the customer service for the Sears/Kmart Shop Your Way Rewards Program.

Administrative and Customer Service

! Answering incoming calls for the Shop Your Way Rewards.

! Answer questions in regards to either the program or the member’s account. ! Answer Assist calls for other customer service representatives.

! Answer emails in regards to either the program or the members account.

! Help with technical support on the website for Shop Your Way Rewards.

TRAVEL GUARD, AIG, Plover WI

Travel Guard is a North American travel insurance provider. It specializes in providing travel insurance, assistance and emergency travel service plans.

Customer Service and Claims

! Answer incoming calls from policy holders.

! Enter claim information for either US or Canadian policies. ! Direct incoming calls to the correct department.

! Data entry.

! Coached other employees on their progress.

! Answer any policy questions.

Manpower assists in taking out the initial screening for clients that would be a good fit for the companies industry.

RR Donnelly, Plover WI, Temp Job through Manpower

Is a global, integrated communications provider enabling organizations to create, manage, deliver and optimize their multichannel marketing and business communications.

Shipping and Receiving

! Answer incoming calls. ! Data entry.

! Inventory Reports.

! Filing and coping.

! Receive incoming shipments.

! Labeling shipments to enter inventory.

! Enter information into the inventory system.

Americold, Plover WI, Temp Job through Manpower

AmeriCold Logistics LLC is a major temperature controlled warehousing and Transportation Company based in Atlanta, Georgia, United States.

Night Auditor/General Office

! Answer incoming calls.

! Print orders to be picked, and process bills. ! Ran the end of day reports.

! Customer services.

! Assisted the truck drivers with any questions. ! Data entry.

! Filing and Coping.

! Assist the Foreman that is on duty.

caregiver.

! TLC Care Center – Las Vegas NV

! Wausau Hospital – Wausau WI

! Kennedy Park – Scofield WI

! The Manor Assisted Living – Wausau WI ! Bethel Nursing Home – Bethel WI

EDUCATION

! DeVry University, List the City, ST

! Business and Criminal Justice – No Degree

! University of Phoenix, List the City, ST

2007 – 2010

A National Employment Agency that assists in the placement whether temporary or temp to hire employees to their clients.

MANPOWER EMPLOYMENT, Stevens Point WI

2000-2009

Worked as a Certified Nursing Assistant through nursing homes, hospitals, and assisted living. I also worked as an independent

Certified Nursing Assistant

2010- 2011

2009-2013 2007-2009

! Business and Criminal Justice –No Degree

! Community College of Southern Nevada 2000-2001

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