Melissa Metz

Hundred, WV *****

ado8wm@r.postjobfree.com

+1-304-***-****

Authorized to work in the US for any employer

Work Experience

Credit Card Customer Service

TTEC - Morgantown, WV

February 2021 to Present

Assisting clients with their credit card accounts.. answering the phone Cashier

Green Acres Exxon - Hundred, WV

November 2017 to Present

Running the cash register, answer the phone

Customer Service Advocate

Teleperformance - Fairmont, WV

July 2019 to January 2020

Answering multi phone lines/ data entry/ filing

Lead Sales Associate

Dollar general - Blacksville, WV

April 2009 to November 2009

I ran the register,did bank deposits,answered the phone,unloaded truck,counted tills,counted the safe,office work,inventory and assisted customers. Cashier

Giant eagle - Waynesburg, PA

September 2001 to June 2006

Ran the register,answered the phone,assisted customers,stocked shelves and helped with inventory. Education

High school diploma

West greene high school - Rogersville, PA

1986 to 1992

Skills

• Customer Service

• Call Center

• Customer Support

• Multi-line Phone Systems

• Food Service

• Food Preparation

• Cashiering

• Typing

• Phone Etiquette

Assessments

Customer Focus & Orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call Center Customer Service — Familiar

November 2020

Applying customer service skills in a call center setting Full results: Familiar

Sales skills — Proficient

October 2021

Influencing and negotiating with customers

Full results: Proficient

Written communication — Familiar

October 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Customer service — Completed

October 2021

Identifying and resolving common customer issues

Full results: Completed

Advanced attention to detail — Familiar

October 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate