Customer Service Data Entry
Resume:
Melissa Metz
Hundred, WV *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Credit Card Customer Service
TTEC - Morgantown, WV
February 2021 to Present
Assisting clients with their credit card accounts.. answering the phone Cashier
Green Acres Exxon - Hundred, WV
November 2017 to Present
Running the cash register, answer the phone
Customer Service Advocate
Teleperformance - Fairmont, WV
July 2019 to January 2020
Answering multi phone lines/ data entry/ filing
Lead Sales Associate
Dollar general - Blacksville, WV
April 2009 to November 2009
I ran the register,did bank deposits,answered the phone,unloaded truck,counted tills,counted the safe,office work,inventory and assisted customers. Cashier
Giant eagle - Waynesburg, PA
September 2001 to June 2006
Ran the register,answered the phone,assisted customers,stocked shelves and helped with inventory. Education
High school diploma
West greene high school - Rogersville, PA
1986 to 1992
Skills
• Customer Service
• Call Center
• Customer Support
• Multi-line Phone Systems
• Food Service
• Food Preparation
• Cashiering
• Typing
• Phone Etiquette
Assessments
Customer Focus & Orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Familiar
November 2020
Applying customer service skills in a call center setting Full results: Familiar
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Written communication — Familiar
October 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Customer service — Completed
October 2021
Identifying and resolving common customer issues
Full results: Completed
Advanced attention to detail — Familiar
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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