Computer Technician Cuyahoga Falls
Resume:
Massillon, Ohio *****
*************@*******.***
OCCUPATIONAL To be associated with a firm where my years of experience and knowledge in the OBJECTIVE computer field of service, support and repair can be utilized.
EDUCATION National Institute of Technology Cuyahoga Falls, Ohio
Associate Degree in Electronic Engineering Technology
Authorizations: A+ Certification
EMPLOYMENT
2007 – Present Freelance/Contract Computer Technician Massillon, Ohio
Computer Technician: Onsite and in-house service and support for business networks and home customers for servers, desktop and laptop computers and peripherals. Hardware repair on servers, desktops, laptops, printers and PC peripherals. Setup and configuration of new hardware products. Provide phone support, schedule service calls and order parts. Knowledge in all Microsoft Operating Systems, Microsoft Office Suite and Internet Explorer. Troubleshooting and correcting viruses, spyware, malware and other network and internet problems.
2000 – 2007 McClurg Business Systems – PC Doctor North Canton, Ohio
Service Manager/Technician: Onsite and in-house service and support to business and home customers for both desktop and laptop computers and peripherals. Hardware repair for desktops, laptops, printers and PC peripherals. Setup and configuration of new hardware products. Provide phone support, schedule service calls, order parts and maintain in-house inventory. Knowledge in all Microsoft Operating Systems, Microsoft Office Suite and Internet Explorer. Troubleshooting and correcting viruses, spyware, malware and other internet problems.
1997 – 2000 Legend Micro Akron, Ohio
Senior Support Specialist: Phone support to resellers and end users. Issued RMAs for defective products and for the return of sales and shipping configuration errors. Input data from RMAs to MAS 90 for tracking of returns and to issue the replacement or credit for customer satisfaction. Supported sales staff assigned to major accounts for direct customer support. Assistant manager status to resolve customer product, shipping or billing errors. Handled difficult customer situations for customer satisfaction.
1996 - 1997 Computer Technology Services Massillon, Ohio
Senior Field Service Manager – Onsite service and support, computer sales and upgrades for various sized companies in Northern Ohio. Subcontracted to a variety of computer related companies – offering hardware service and support.
1994 - 1996 ACS (Advanced Computer Services) Akron, Ohio
Regional Service Manager – Onsite service and support calls to companies in Northern Ohio. Negotiation and sales of both service contracts and computer parts. Service provided for small sized businesses to large corporations .Scheduled service calls, order parts and maintained in-house inventory .Managed Service Department and Service Technicians.
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