Trainer Service/customer service/marketing

STEPHANIE R ok

**************@*****.***

M E A D 508 susan dr.,

Hammond, LA 70401

PROFESSIONAL SUMMARY

Enthusiastic Server Trainer with 15 years of restaurant experience coupled with excellent

training and leadership skills. Leverages extensive knowledge of company policies, quality

standards, and menu offerings to develop top-quality servers who deliver exceptional service.

Skillfully develops training materials and coordinates new hire orientations to support team

growth and success.

SKILLS

* Service standards « Training and development

* Employee orientations * Develop training programs

* Lead simulations * Problem-solving

¢ Verbal communication « Networking

* Teamwork

EXPERIENCE

Server Trainer, Adobe, Dec 2015 - Aug 2019, HAMMOND, Louisiana

Trained new servers in memorization methods and accurate recording of food and

beverage orders.

Maintained personnel files detailing required training and certifications.

Trained, scheduled, and supervised new certified trainers and provided performance

evaluations.

Supported servers in learning and memorizing menu items and preparation methods.

Coordinated employee orientation events and prepared required forms, documentation,

and presentations.

Served as positive role model and mentor for restaurant waitstaff to address service-

related questions or concerns.

EDUCATION

General studies

Southeastern Louisiana University - Hammond, LA

only attended college for 1 year.

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