DETAILS

No,**/*,ManiakaraStreet

Arakkonam

Emailid:

deepandhoni224@gmail.c

om

CAREER/SUPERVISOR

ExcelentCommunicator

andanOutgoing

personalitywith

competentManagement

skils.

SKILLS

.GuestAccommodation

.ReportGeneration

.ConflictResolution

.Customerservice

ReservationManagement

GUESTSERVICEASSOCIATE YEAR2018-2020

MahindraHotelsandResorts.

Ranreportsdetailingdailyguestnumbers,accountingexpensesand incomeandroomserviceusage

. Identifiedandexplainedroomandpropertyamenitiestoguests, supplyingguestswithinformationregardinghoursofoperationandmapsto assistguestsinfindingwayaroundproperty.

Greetedvisitorsandcustomersuponarrival,offeredassistanceand answeredquestionstobuildrapportandretention.

Welcomedandacknowledgedguestswithsmile,eyecontactandfriendly verbalgreetingusingguest'sname,boostingoveralguestsatisfaction

Organisednumerouscelebrations,ledinfoodandmanmanagementwith guestsatisfaction

Applaudedformycommunicationandmanagementskils

Accoladesandcomplimentsformyworkethicsinfoodhygiene DIPLOMA YEAR2015-2018

DiplomainHotelManagement,SRMUNIVERSITY

DEGREE YEAR 2019-2021

BScTourismandHospitalityManagement

WorkExperience

Education

DedicatedGuestServiceAssociatecommittedtomaintainingcustomer satisfactionandcontributingtocompany'ssuccess.

Outgoingandpoliteprofessionalpossessingstrongproblem-solvingandconflict resolutionabilitiespairedwithproficiencyinEnglishCommunication. Strongpassiontowardsguestserviceandsatisfaction,lookingforanopportunity intheHospitalityindustrytoshowcaseandgroommyskilsandbeanassetto DEEPANTHIRUVELU

CERTIFICATES

.2YearsofexperiencewithMahindraHotelsandResorts

.IELTSBAND7EnglishSpeaker

.DiplomainHotelManagement

.HotelGreenParkInternship

WorkExperience

TRAINEE YEAR-2017

HotelGreenPark

. Providedexemplaryguestservicessuchashandlingguestconcernsand complaints,facilitatingconciergeservicesandrecommendinglocalhotspots andattractions.

Shadowedseniorteammemberstolearnalrelatedjobs.

Increasedtrainingefficiencybyworkingcloselywithsupervisorand coworkers,askingquestions,andgivinghonest,detailedfeedback.

Wasefficientindisposingaldutiesassignedtome

Cricket

Music

Novels

HOBBIES

AWARDS

RankHolderinSRMInstituteofHotel

Management

SilverMedalistinSRMInstituteof

HotelManagement

Languages:

English

Tamil

INFORMATIONS

Contact this candidate