Administrative Assistant Service Representative
Resume:
Kristina Gunderman
Administrative Assistant with 9 years experience/Customer Service
Representative with 6+ years experience looking for long-term employment with potential to grow within the company. I have demonstrated numerous times that I am a performance-driven individual possessing excellent communication and negotiation skills with the ability to function well independently or in group settings and in fast-paced, deadline-driven environments. I am experienced with multiple industry software programs, including SAP, KBM, CRM, Microsoft Office, Word, Excel, PowerPoint, etc. I offer strong attention to detail and accuracy, a great work ethic, and well-developed time management and organization abilities. I am very detail-oriented, goal-driven, a problem solver, easily adaptable, and a perfectionist. Excellent at multitasking while remaining professional and friendly and keeping my composure while under professional. I am very patient, dedicated to serving and helping people.
Experience
22 Brainard St
Phillipsburg, NJ 08865
******************@*****.***
Customer Service Representative
Albea - Washington, NJ
July 2015 to May 2021
● Handling incoming calls/correspondence with customers
● Placing customer's purchase orders to be manufactured
● Coordinating outgoing daily shipments
● Generating invoices for customer orders
● Handling inventory counts for stock items
● Handling any customer needs such as forecasting, invoicing, delays on orders, etc.
● Handling all incoming customer queries and questions
● Providing the appropriate service and information or referring clients to another department
● Referring problematic issues that they cannot solve to management
● Resolving customer complaints and issuing refunds as needed
● Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
● Providing quotations and checking product availability
● Handling payment transactions
● Adhering to a company’s policies and procedures at all times when assisting customers Administrative Assistant
Lopatcong Genesis Elder Care - Lopatcong, NJ
April 2006 to February 2015
● Provides administrative support to ensure efficient operation of the office.
● Answers phone calls, schedules meetings and supports visitors.
● Prepare communications, such as memos, emails, invoices, reports and other correspondence
● Write and edit documents from letters to reports and instructional documents
● Create and maintain filing systems, both electronic and physical
● Manage accounts and perform bookkeeping
● Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
● Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
● Exhibits polite and professional communication via phone, e-mail, and mail.
● Supports the team by performing tasks related to organization and strong communication.
● Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
● Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.
● Provides information by answering questions and requests.
● Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
● Contributes to team effort by accomplishing related results as needed. Education
High school diploma
Phillipsburg High School - Phillipsburg, NJ
September 2002 to June 2006
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