Customer Service Center Representative
Resume:
MICKAYLA STILSON
Customer Service
Endicott, NY *3760
********.*******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Call Center Agent
NCI - Endicott, NY
September 2019 to November 2019
Taking calls, making payments, customer service, helping customers with their bills Customer Service Representative
Alorica - Endicott, NY
September 2018 to January 2019
Answer incoming calls, make calls to customers, take over the phone payments, edit account information, verify info, multi-tasking.
Call Center Representative/Customer Service
Paper Alternative Solutions - Endicott, NY
January 2018 to April 2018
Answer phones, take payments over the phone, customer service, help customers over the phone Teacher's aide (afterschool)
YMCA - Binghamton, NY
November 2017 to January 2018
Caring for kids after school, activities, snacks
Cook
Sonic Drive-In
February 2016 to September 2016
High school or equivalent
WORK EXPERIENCE
EDUCATION
Whitney Point Senior High School
• CUSTOMER SERVICE
• TYPING
• SATISFACTION
• Word
• Excel
• Call Center
• CSR
• Computer Skills
• Food Safety
• Data Entry
• Computer Skills
• Data Entry
• Computer Operation
• Food Service
• Food Safety
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
Food Safety — Highly Proficient
July 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Food Safety — Highly Proficient
February 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Sales: Influence & Negotiation — Familiar
February 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Familiar
Knowledge of Early Childhood Development — Highly Proficient February 2020
SKILLS
ASSESSMENTS
Knowledge of the development of children ages 0-3 and of ways to foster that development. Full results: Highly Proficient
Attention to Detail — Highly Proficient
February 2020
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Highly Proficient
Customer Service Fit — Proficient
February 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity. Full results: Proficient
Receptionist — Proficient
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Call Center Customer Service — Proficient
August 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
July 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Data Entry — Expert
July 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Expert
Basic Computer Skills: PC — Highly Proficient
July 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate