Monroe City Control Operator
Resume:
Tameka N. Jordan
*************@*****.***
Monroe, Louisiana 71202
OBJECTIVE
To obtain a position that will allow me to utilize my communication skills, organizational abilities, where I can excel in with my experience in hard work, perseverance and dedication. In addition, I want to succeed in a stimulating and challenging environment where I can build the success of the company, while experiencing advancement opportunities.
PROFESSIONAL EXPERIENCE
Consultant Prep/Deprep
JP Morgan Chase 03/2021-Present
Validate & prep collateral loans for the imaging process
Deprep & validate collateral loans for down stream partners
Reconcile loans to check for accuracy and completeness
Juvenile Justice Specialist/Main Control Operator
Swanson Center for Youth 12/2017-03/2021
Follows facility policies in control and prevention of contraband on grounds
Monitors youth movement and provide youth count as per facility policy
Institutes security measures when escorting youth inside and outside facility
Responds to order to report to duty during elopement
Supervises those youth assigned to his area and contributes toward creation of an atmosphere that is conducive to treatment. Assist in keeping records on all youth in his unit
Assists with all routines clinics, details, and laboratory work for youth (under the guidance of the medical staff)
Participates in educational programs (either in-house or outside facility)
Main Control Operator
Control the movement of the youths
Operate the switchboard in the control room
Monitor the goings-on in various parts of the facility through radios and audio monitor
Transfer a high volume of phone calls to the right locations
Front Desk Representative/ Night Audit
TownePlace Suites Monroe, La. 11/2016-12/2017
Keyed member of guest service
Assisted with all aspects of guest services
Greeted guest
Made reservations
Checked guest in and out
Answered a high volume of calls
Maintained a cash drawer
Verified the accuracy of guest accounts
Balanced charges and revenue
Handled company inquires
Operations Senior Specialist
JP Morgan Chase Monroe, La 09/2012-05/2015
Responsible for executing various tasks and
conducting project assignments using programs
such as Scan 32, I-Vault, and Embtrust
Performed strong research skills with a structural approach
to solving problems
Provided strong time management and organization skills
Ensured that compliance, quality and production
levels are met
Substitute Teacher Assistant
Monroe City Schools Monroe, La 08/2010-01/2012
Assumed all duties of the regular classroom teacher promptly and in
accordance with school rules
Followed the instructions left by the teacher
Maintained normal classroom routines and discipline procedures
Maintained a positive learning atmosphere
Agent
Union National Life Insurance Monroe, La 06/2010-08/2010
Responsible for collecting insurer's premiums
Provided excellent customer service
Maintained excessive cash
Assistant Manager
Monroe Cash Advance Monroe, La 12/2006-06/2010
Provided excellent customer service
Maintained cash drawer
Collected accounts
Maintained accurate and complete credit account records
Maintained cash drawer
Made deposits when necessary
Responsible for closing the store when necessary
Waitress/Assistant Manager
Tony's Italian Bar & Grill Monroe, La. 08/2003-12/2006
Provided excellent customer service
Maintained Cash Drawer
Kept restaurant tidy
Made deposits, if necessary
Responsible for closing the store
when necessary
SKILLS/ QUALIFICATIONS
Strong verbal and written communication skills
Excellent interpersonal skills
Capacity to adapt and work well under pressure
Ability to multitask and organize
Type 40wpm
Microsoft Word, Excel Power Point, Excel Access
EDUCATION
MASTER OF SCIENCES, CRIMINAL JUSTICE
-Summer II 2017-December 2019 Grambling State University
BACHELOR OF SCIENCES, CRIMINAL JUSTICE
-Fall 2015-Summer I 2017 Grambling State University
University of Phoenix
-Spring 2012-Spring 2013 University of Phoenix
University of Louisiana at Monroe
- Fall 2007-Spring 2010 University of Louisiana at Monroe
HIGH SCHOOL DIPLOMA
-August 1997-May 2001 Sicily Island High
OTHER NOTABLE ACTIVITIES
Cry- Headline of the News Star at Swanson Center for Youth
-Participated in "Habitat for Humanity" and "March of Dimes" as
volunteer work with JP Morgan Chase
-Co-Author of Women of Faith Untold Stories/International Best Seller
-Achieve the Principal’s List 2015-2019//Grambling State University
-Academic Excellent Awards 2015-2016/Grambling State University
-Employee of the Quarter 2017/TownePlace Suites Monroe
-Currently obtaining a Doctoral Degree in Education
References: Available Upon Request
Additional: AVAILABLE TO START IMMEDIATELY
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