Melisa Davis

Moline, IL *****

ado86r@r.postjobfree.com

309-***-****

• Experienced professional with more than 4+ years' experience

• Has extensive knowledge in using QuickBooks, Word, and Excel

• Have experience in maintaining customer relations, employee relations, excellent organization skills, punctuality, and dependable.

Authorized to work in the US for any employer

Work Experience

Unit Secretary

Unity Point Trinity Hospital. - Rock Island, IL

October 2020 to Present

1. Answer a 6 line telephone and transfers calls to appropriate person. 2. Compile and file medical records for ER patients. 3. Page physicians as needed.

4. Send and receive faxes.

5. Schedule follow up appointments for patients with outside physicians. Administrative Assistant/Insurance Claim Processor Robert Half Temp Agency

July 2019 to March 2020

• Insurance investigations

• Customer Service

• Data entry and record maintenance

• Issue legal paper associated with claims

• Dental Claims Process

Co-Owner/Office Supervisor

Columbia Auto Repair and Sales

March 2018 to January 2020

• AR/AP Management

• Employment/Separation of employee

• Customer Satisfaction

• Staff Supervision

Co-Owner

Columbia Enterprises of Illinois Llc Dba Columbia Trucking May 2015 to January 2020

• Bookkeeping

• Dispatch drivers

• Record keeping

• Acquired jobs for driver

Education

High school diploma or GED in medical

BLACK HAWK COLLEGE

1999

Nursing

Blackhawk College

1990

Skills

• Customer Service/Satisfaction

• Team building skills

• Organizational skills, and multitasker

• Attention to detail

• Medical Terminology

• QuickBooks

• Word

• Excel

• Excellent Attendance

• dependable

• punctual

• Bookkeeping

• Data Entry

• ICD-10

• Hospital Experience

Assessments

Work Style: Reliability — Completed

August 2020

Tendency to be dependable and come to work

Full results: Completed

Manufacturing Fit — Proficient

August 2020

Measures the traits that are important for success in manufacturing roles Full results: Proficient

Administrative Support Professional Fit — Highly Proficient August 2020

Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient

Attention to Detail — Highly Proficient

September 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Attention to Detail: Inventory — Highly Proficient August 2019

Applying systematic processes for managing and storing products and merchandise. Full results: Highly Proficient

Dental Receptionist Skills — Highly Proficient

August 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Administrative Assistant/Receptionist — Highly Proficient August 2020

Using basic scheduling and organizational skills in an office setting. Full results: Highly Proficient

Outside Sales — Expert

August 2019

Actively listening and responding appropriately; performing common sales calculations. Full results: Expert

Working with MS Word Documents — Expert

August 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Expert

Verbal Communication — Expert

August 2020

Speaking clearly, correctly, and concisely

Full results: Expert

Customer Service — Proficient

September 2020

Identifying and resolving common customer issues

Full results: Proficient

Electronic Health Records: Best Practices — Highly Proficient August 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Data Entry: Accuracy — Expert

September 2020

Entering data quickly and accurately

Full results: Expert

Customer service — Proficient

September 2020

Identifying and resolving common customer issues

Full results: Proficient

Scheduling — Highly Proficient

September 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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