Oxnard Customer Service

EXPERIENCE

Blaze Pizza, Ventura, CA — Team Member

**/****-******* ***

Serving each guest courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude

Filling orders

Operating a cash register

Using the correct tools & procedures to prepare, build and present perfect food

Serving food that meets our quality standards

Maintain a clean, neat and well-stocked area so you are ready to serve guests

Black Angus Steakhouse — Hostess

01/2019-05/2019

Greet and acknowledge guests and seat patrons by escorting them to assigned tables or communicate delays and offer additional services such as beverages to keep them occupied while waiting.

Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.

Accept and organize reservations, and prioritize reservations to accommodate customers.

Prepare seating assignments prior to service and present plans to the restaurant during pre-shift meetings.

Addressed guest requests or complaints and escalated major complaints to the manager.

Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service.

Greeted guests and escorted them to the table or waiting area.

Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed.

Inspected dining room for cleanliness, proper supply levels, and required staffing.

Internship - Ventura Ear Nose & Throat Medical group

Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Welcomes patients and visitors in person or on the telephone, and answers or referring inquiries.

Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying the provider of the patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.

Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.

Oxnard High School, oxnard CA — Highschool Diploma

02/2016 - 06/2019

Oxnard College, Oxnard CA 08/2019- Present day

SKILLS

Communication

Time management

Team work

Problem solving

Decision-making

Collaboration

Critical thinking

Social skills

Computer skills

Analytical skills

LANGUAGES

English

Spanish

REFERENCES

Olga Zavala 805-***-****

Mireya 310-***-****

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