Customer Relationship Officer

MARTINS JOYCE OWULIALE

Isheri Osun, Isolo, Lagos.

Mobile: +234********** Email: ****************@*****.***

CAREER AIM

My aim is to strive to attain excellence at all times, in all positions and circumstances, attaining professional distinction and proficiency and contributing the best of my ability and quota to achieving organizational goals.

EXPERIENCE

JOHN DANIELS MULTISERVICES LIMITED, LAGOS STATE.

IT Consultant Assistant, Jan 2021 - May 2021.

Deployed and configured QuickBooks point of sales software

Quarterly took stocks and reconciled clients’ database

Trained clients’ staff on the use of QuickBooks point of sales software

Remotely attended to customers and solved their issues.

WECOOK KITCHEN, LAGOS STATE.

Customer Relationship Officer, April 2019 – June 2020.

Supervised and ensured timely delivery of meals, leading to increase in company sales by 20%.

Created meal timetable based on customer’s budget without compromising on quality of meals.

Maintained customer retention rate 30% above company average

Achieved employee of the month through efficiency and customers’ satisfaction

IGBEYIN-ADUN SCHOOL, ISIN, KWARA STATE.

Class Teacher (National Youth Service Corps) April 2018 – Mar 2019.

Organized and monitored class arrangement to suit students’ visibility

Implemented teaching methods that increased comprehension of 15 out of 20 students

Organized inter-class spelling quiz to encourage student’s academic performance

NATIONAL AGENCY FOR FOOD AND DRUG ADMINISTRATION AND CONTROL (NAFDAC).

Laboratory Officer (Intern) May 2016 – Oct. 2016.

Practiced quantification of the active ingredients in drug samples

Carried out Titrimetric analysis and Preparation of solutions

Attained self-competency for various analytical processes in the laboratory

ANOINTED GATE HIGH SCHOOL, LAGOS STATE.

School Bursar, Jan 2012 – Dec 2013.

Oversaw daytoday cash management

Compiled and kept organized records of tuition fees and issued receipts carbon copy

Ensured all the students paid off their bills by sending bill statement to parents/guardians

EDUCATION

AMBROSE ALLI UNIVERSITY, EKPOMA, EDO STATE.

B.Sc. Chemistry (Nov. 2017)

ADDITIONAL SKILLS

Self-motivated and target oriented

Analytical and problem solving skills

Customer communications and satisfaction

Multitasking and leadership

Proficiency in use of Microsoft Office suite

CERTIFICATIONS

Soft-Skills Training, Jobberman, 2020

Health safety and environment (HSE) certification, British International Safety Organization, 2018

Environmental Impact Assessment (EIA) Certification, Department of petroleum resources, 2018

Basic First Aid/CPR Certification, Novelle center, 2018

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