Administrative Assistant Customer Service

Kathleen T. Duckworth

*** *** ****** *** * ● Clifton Heights, PA 19018 ● 610-***-****

Objective: To obtain a responsible position that utilizes my training, background, and experience.

Summary: Over 30+ years of diversified experience in customer service, project management and administration.

Experience: Gil Travel, Philadelphia, PA – January 2008 – March 2020

Administrative Assistant and Cruise Specialist

Responsible for distributing all incoming calls to various departments

Handled all travel documents for Christian tours

Update and remind team about daily calendar reminders and tasks

Sales for majority of cruise inquiries

Database management for outside sales agents

All administrative assistant duties (ie mail, schedule meetings, supplies, etc)

Vacation Wired.com, Philadelphia, PA – January 2003 – January 2008

Sales Associate

Responsibilities include group travel management, internet sales and individual customer sales and service

World Travel, Malvern, PA – February 2006 – August 2006

Group Coordinator

Rosenbluth Vacations, Newtown Square, PA – 1987 – 2002

Sales Associate

Responsibilities included group travel management, internet sales and individual customer sales and service.

Managed 16 Celebrity Cruise projects with billings of $300,000 - $600,000 per event. Responsible for program development, customer bookings, payment collection and Celebrity interface.

Achieved the Million Dollar Club, 2000.

Penn Mutal Life Insurance Company, Philadelphia, PA – 1980 – 1986

Customer Service Specialist

Responsibilities included customer service interface between clients and agents, customer information maintenance, research, and problem resolution. Product line included IRA’s and Pension Annuities.

Skills: Microsoft Suite (WORD, EXCEL, Outlook, Access)

Amadeus Reservation System and Apollo Reservation System

Hubspot

Education: West Catholic High School for Girls, Philadelphia, PA

Graduated with Diploma in Business Concentration

Interests: Community Service, Reading and Travel

References: Available upon request

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