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Quality Analyst Front Desk

Thane, Maharashtra, India
October 31, 2021

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Total experience of * years into Customer Service, TA & HR Operations. Managed Employee Life Cycle, onboarding, pre-payroll, benefits, performance, exit and Vendor management PROFESSIONAL EXPERIENCE

HR – Subject Matter Expert

Accenture Mumbai - Airoli October 2018 – till date

Handling EMEA & APAC countries employees’ life cycle over the calls, chats & emails.

Hiring, Onboarding, Pre-Payroll, Benefits Management, Performance management, Compensation Management & Termination.

Good knowledge about Workday & Service Now

Reporting: Share daily, bi-weekly, monthly, quarterly and yearly report to the team and to the management.

Handling team of 15 member as a Team Couch. Providing the team with Guidance, Training, and constant feedback.

Quality Analyst – Responsible for monitoring, inspecting, and proposing measures to correct or improve the teamwork to meet established quality standards. Sr. HR Recruiter

Robinhood Insurance Pvt Ltd Mumbai -Vikhroli October 2017– October 2018

Conducting interviews and filtering candidates for entry-level, mid-level and senior level.

Sourcing and attracting candidates for the opening position by using databases, social media, campus hiring, advertisement, Recruiting Firms, Internal Referral.

Designing and implementing the overall recruiting strategy.

Build strong Relationship with the candidates, employee, vendors, and the operations team for better recruiting process.

HR Recruiter

Intelenet Global Services Mumbai – Malad January 2015 – Jun 2016

Handling Talent Acquisition for Entry and Mid-Level position.

Hiring Source – Recruiting Firms / Consulting, Job Portal, Internal Referrals, social networking.

Have achieved monthly target of 50 candidates.

Screening & Short-listing candidates, Salary Negotiation, Onboarding, Documentation. Sr. Customer Services Executive

Wipro Mumbai – Powai Nov 2013 - Dec 2014

Providing technical support for UK Customer over Calls, Chats & Emails.

Interacted with the customers and determine the nature of the issue and provide resolution

Installing and configuring software in the computer. I hereby declare that the above-furnished information’s are true to the best of my knowledge. I’m fully aware of the fact that my selection is purely based on the genuineness of the above information. DATE: PRINCY THOMAS

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