Executive Assistant Administrative

Theresa L. Harvey

510-***-**** • ado7l1@r.postjobfree.com • LinkedIn

EXECUTIVE ASSISTANT

Proactive administrative professional who demonstrates resourcefulness and strong customer service orientation to keep business moving forward. Capable of taking on any issue and succeeding. Welcomes being challenged and leaving a lasting impact through a strong sense of commitment. Core competencies include:

Leadership • Project Management • Customer Relations • Verbal and Written Communications

Relationship Building • Training • Counseling • Interpersonal Skills

WORK EXPERIENCE

ALEXIS APTS/CAMPBELL VILLAGE, San Francisco/Oakland, CA 2010-present

Administrative Assistant / Assistant Manager

Assist in the day-to-day administration of the property office in a clean and well-organized manner, including file prepping/maintenance, interacting with residents in a courteous and professional manner; interviewing, data collection, waiting list; and handling resident inquiries and concerns.

Ensured timely completion of work orders and inspections as well as writing warning letters and preparing legal notices to residents.

Flawlessly managed a high-activity office, ensuring nothing fell through the cracks; assisted with rent collection and won acclaim from residents for the ability to defuse sensitive situations and maintain working relationships with everyone.

Turned vendors into business partners; managed vendor relationships to optimize costs and delivery times, and to contribute to problem solving.

Assisted in ensuring adherences to all safety and maintenance requirements of John Stewart Company

JUDAH THE GATHERING PLACE, Oakland, CA 1980-2013

Chief Financial Officer

Governed, established, and initiated all financial decisions. Tracked, reported and issued statements of contributions and financial status to the President and Board of Directors. Managed and trained a staff of 6.

Created a finance function distinguished for integrity and standardized procedures that was capable of carrying out the organization’s strategic goals.

Maintained accurate balance sheet, forecasting, payroll and financial budgets.

GAS/FOOD MART SAN PABLO, Oakland, CA 1997-2006

Manager

Scheduled employees based on needs of store and availability. Processed payroll and bank deposits and reconciled. Ordered, received and stocked vendor supplies accordingly. Maintained inventory and managed and cashiered for items purchased by customer.

Built a well-performing organization; hired, trained and managed cashiers and maintenance crews to deliver the customer service and environment expected by customers.

ADDITIONAL EXPERIENCE

PACIFIC BELL, San Francisco, CA

Site Support Manager / Help Desk Analyst

Supervised 60 employees and assisted in the design and development of software programs. Conducted software installations and fixes via the network. Acted as a troubleshooter for programs, software and hardware problems.

Enabled users to become rapidly productive with new technologies such as Salesforce by developing and conducting training seminars; earned recognition for clear communication that filled skills gaps.

Lead a team that developed and implemented a reporting mechanism for tracking problems through to solution.

U.S. ARMY RESERVES, Bay Area

Master Sergeant – Retired (24-year career)

Psychological Operations/Civil Affairs/Communications Supervisor/Strength Mgmt /Instructor

Developed psychological operation campaigns and dissemination measures. Briefed commanders on results and acted as force multiplier.

As a Civil Affair specialist, helped countries rebuild governments after devastation of war. Trained and developed personnel in telecommunication.

As First Sergeant in charge of 125 enlisted personnel, developed and wrote policies for command-wide retention activities for enlisted personnel. Supervised seven Battalion-level non-commissioned officers.

Served as an instructor for psychological operations; trained personnel in deception, education and reasoning measures to win the war without fighting.

EDUCATION

University of California Berkeley – Berkeley, CA

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