Customer Service Rep
Resume:
CONTACT
ado7j7@r.postjobfree.com
240-***-****(mobile)
Carlisle, PA
EDUCATION
Post-secondary academic degree, Associate degree
University of Pheonix
Post-secondary academic degree, Associate degree
Community College of Air Force
OBJECTIVE
EXPERIENCE
Randstad Mechanicsburg, PA
CUSTOMER SERVICE REP.
08/2019 - 10/2021
Inbound call center. My job included providing information services for the City of Wilmington De. This consisted of creating cases in Salesforce and answering calls on the BrightPattern call system. My job also included use of excel spreadsheet and Ivanti ticketing system. I also handled customer complaints as well as assisting with understanding the city water bill.
Uniquesource Products & Services Mechanicsburg, PA
INSIDE SALES REPRESENTATIVE
11/2018 - 06/2019
Calling existing customers of the state and reminding them to refill stock. Sending out emails with product information and assisting customers with there product inquiries. Assisted customers in locating items in the catalogue in order to complete purchases. Lead inside sales rep, and I trained newcomers and headed my own campaigns.
Highmark Blueshield Camp Hill, PA
CUSTOMER SERVICE
05/2016 - 03/2017
Provider customer service representative
Jasper's Largo, MD
ASSISTANT MANAGER / HEAD SERVER
06/2008 - 02/2011
Within 4 mos of being hired was promoted to Head Server. I was responsible for creating schedules for over 75 employees. Two months after that I was promoted to Assistant Manager, which made me responsible for opening and closing the restaurant and counting and depositing monies from the establishment for the day.
Shs Staffing Carlisle, PA
SECRETARIES, TYPISTS, WORD PROCESSORS, RECEPTIONISTS ETC.
07/2006 - 10/2009
input data entry
Legends Sports Bar & Restaurant Mechanicsburg, PA
SERVER
07/2007 - 01/2008
Serving customers, part-time bartend, serving food and drinks, setting up dining area before and after shift, side work at end of shift, training other servers, closing bar
Shs (embarq) Carlisle, PA
CUSTOMER SERVICE REPRESENTATIVE
06/2006 - 09/2006
Answered residential incoming repair calls, scheduled appointments., answered customer inquiries
Eagle Manor Care Mechanicsburg, PA
REGISTERED NURSES
09/1999 - 12/2005
Carlisle Regional Medical Center Carlisle, PA
MONITOR TECH/ UNIT SECRETARY
05/2004 - 11/2004
Prepare patient charts, admit patients to ICU, watch heart monitors, and trend EKG strips
First Assist Baltimore, MD
SURGICAL TECHNICIAN
06/2003 - 02/2004
Assist the doctor during surgery, prepare a sterile environment for surgery,
central processing duties
Mercy Medical Center Baltimore, MD
SURGICAL TECHNICIAN
07/1999 - 12/1999
Assist doctor during surgery, ENT team leader, prepare sterile environment for surgery, central sterile supply
United States Air Force Raf Lakenheath, OC
SURGICAL TECHNICIAN
09/1992 - 02/1998
ENT team leader, assistant supervisor of minor surgical unit, assistant supervisor of ENT clinic, scheduling patient appointments, ordering supplies for clinic, assisting doctor during clinic procedures
MILITARY SERVICE
Air Force
HONORABLE DISCHARGE
Medic, surgical technician, assistant supervisor of ENT clinic
QUALIFICATIONS AND ACHIEVEMENTS
Assistant Manager 11/01/2008
Responsible for creating work schedules for over 75 employees. Dealing with customer complaints and ideas. Responsible for handling money for bar and restaurant as well as doing deposits and securing safe.
Surgical Technician
Assist the doctor during surgery, sterilization of instruments, otolaryngology team leader
Monitor Tech
ICU secretary, admitting patients, preparing patient charts, answering telephones, copying charts, watching heart monitors, trending EKG strips, recording code blues, BCLS certified
References are available upon request
Contact this candidate