Customer Service
Resume:
Microsoft Word **%
Microsoft Excel **%
Ms. Power Point 90%
Ms. Office Outlook 70%
Adobe Photoshop 80%
Adobe Illustrator 70%
Zendesk 90%
MIPA Biology graduate. Has participated in a banking project for 1 month and 3 years at an online transportation service company as customer service. Mastering understanding of customer problems, being able to give satisfaction to customers for complaints submitted, and experienced in empathizing and solving problems and making customers willing to follow the procedures from the company so that customer satisfaction with the company increases.
ABOUT ME
Palembang, 24 June 1995 Single Islam 158 cm 43 kg Reading Novels, Fiction Books, Science
HARD SKILL
CUSTOMER SERVICE
Jatiwaringin, Jakarta Timur
****************@*****.***
Innocenthya Tygra
@innocenthyatp
@innocenthya
WORK EXPERIENCE
Checking driver and passenger data on the available Recording complaints or problems that come in via email Answering every complaint in accordance with the SOP that has been given
Help solve problems or complaints of every driver and customer
Complete the email according to the target that has been determined every day
Prioritize complaints submitted to be assisted in solving problems related to the Grab application
Prioritizing the safety of every user (passengers, drivers and related parties) of the Grab application while traveling, both by using the application and others that are still related to the Grab application
Customer Experience / PT Grab Technology Indonesia March 2018 - March 2021
Adjusting system data and customer data sent
Issuing a valid customer account book
Reconciling customer data which will later be sent to the nearest branch with the customer
Savings Book Project Intern Staff / Bank Mandiri Jakarta RP Soeroso
Early January 2018 - Mid January 2018
INNOCENTHYA
TYGRA PATRIOT
ENGLISH
PASSIVE
INDONESIA
ACTIVE
LANGUAGE
ORGANIZATIONAL EXPERIENCE
VOLUNTEER EXPERIENCE
EDUCATION
Make activity proposals
Recording the results of division meetings
Assist in the proposal of activity plans
Help find sponsors for association events
HMB MIPA Biology
Secretary
April 2014 - June 2015
Update match results to journalists, local and foreign journalists
Facilitating the needs of journalists, journalists and photographers
Updating the schedule to be published
Help direct journalists and journalists to cover what is allowed to be covered during the match
INASGOC ASIAN GAMES 2018
Volunteer Media Public & Relations
February 2018 - August 2018
Billing weekly payments
Record incoming and outgoing money
Recording financial planning in activities to be held Submit financial proposals to sponsors
COC (Conservation of Community) HMB Biology UNSRI
Deputy Treasurer
September 2015 - December 2016
Bachelor Degree of Biology Science
2013 - 2017
Sriwijaya University, Palembang
GPA 3.45
Flexibility 80%
Time management 80%
Creativity 85%
Communicative 90%
Teamwork 85%
Organized 90%
SOFT SKILL
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