Microsoft Word **%

Microsoft Excel **%

Ms. Power Point 90%

Ms. Office Outlook 70%

Adobe Photoshop 80%

Adobe Illustrator 70%

Zendesk 90%

MIPA Biology graduate. Has participated in a banking project for 1 month and 3 years at an online transportation service company as customer service. Mastering understanding of customer problems, being able to give satisfaction to customers for complaints submitted, and experienced in empathizing and solving problems and making customers willing to follow the procedures from the company so that customer satisfaction with the company increases.

ABOUT ME

Palembang, 24 June 1995 Single Islam 158 cm 43 kg Reading Novels, Fiction Books, Science

HARD SKILL

CUSTOMER SERVICE

Jatiwaringin, Jakarta Timur

081*********

ado7j2@r.postjobfree.com

Innocenthya Tygra

@innocenthyatp

@innocenthya

WORK EXPERIENCE

Checking driver and passenger data on the available Recording complaints or problems that come in via email Answering every complaint in accordance with the SOP that has been given

Help solve problems or complaints of every driver and customer

Complete the email according to the target that has been determined every day

Prioritize complaints submitted to be assisted in solving problems related to the Grab application

Prioritizing the safety of every user (passengers, drivers and related parties) of the Grab application while traveling, both by using the application and others that are still related to the Grab application

Customer Experience / PT Grab Technology Indonesia March 2018 - March 2021

Adjusting system data and customer data sent

Issuing a valid customer account book

Reconciling customer data which will later be sent to the nearest branch with the customer

Savings Book Project Intern Staff / Bank Mandiri Jakarta RP Soeroso

Early January 2018 - Mid January 2018

INNOCENTHYA

TYGRA PATRIOT

ENGLISH

PASSIVE

INDONESIA

ACTIVE

LANGUAGE

ORGANIZATIONAL EXPERIENCE

VOLUNTEER EXPERIENCE

EDUCATION

Make activity proposals

Recording the results of division meetings

Assist in the proposal of activity plans

Help find sponsors for association events

HMB MIPA Biology

Secretary

April 2014 - June 2015

Update match results to journalists, local and foreign journalists

Facilitating the needs of journalists, journalists and photographers

Updating the schedule to be published

Help direct journalists and journalists to cover what is allowed to be covered during the match

INASGOC ASIAN GAMES 2018

Volunteer Media Public & Relations

February 2018 - August 2018

Billing weekly payments

Record incoming and outgoing money

Recording financial planning in activities to be held Submit financial proposals to sponsors

COC (Conservation of Community) HMB Biology UNSRI

Deputy Treasurer

September 2015 - December 2016

Bachelor Degree of Biology Science

2013 - 2017

Sriwijaya University, Palembang

GPA 3.45

Flexibility 80%

Time management 80%

Creativity 85%

Communicative 90%

Teamwork 85%

Organized 90%

SOFT SKILL

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