Allen Dixon

Washington, NC ***** 252-***-****

ado7f9@r.postjobfree.com https://www.linkedin.com/in/allen-dixon-2b956394

--Career Target: Information Technology (IT) Management--

Highly accomplished and results-oriented IT professional, offering more than 20 years of technical support, IT system infrastructure, and integration experience, underscored by seamless business process automation and customer support.

Known for outstanding leadership style and strong work ethic that drives technical projects towards measurable success. Adept at utilizing technical expertise to streamline processes and procedures within fast-paced IT departments. Engages with cross-functional teams to drive strong and sustainable productivity gains toward the fulfillment of corporate goals and objectives. Effective at developing and implementing innovative solutions to complex system challenges, continuously demonstrating excellent performance, professionalism and commitment to each endeavor at hand.

Network, VMWare, and Citrix Administration Application Development

Network and Security Administration User Support Group Policy Management

Software and Hardware Troubleshooting and Maintenance Disaster Recovery

Technical Proficiencies: Microsoft Active Directory Microsoft Office Suite VMWare Windows

Buffalo NAS StoreFront Delivery Controllers NetApp® SnapMirror® VMware SRM

Unitrends MaaS360 JPEG 2000 Dell Storage Mitel Phone System IBM Platforms

C SQL Citrix MDM

Professional Experience

Carolina Breast Imaging Specialists, Greenville, NC

Information Technology Support Specialist Sep 2018–Dec 2020

Work closely with managers and other departments to provide IT consulting services as necessary, as well as 25 clients to offer user support and training on hardware functionality and software programs. Identify and resolve logged errors in a timely manner, while closely monitoring hardware, software, and system performance metrics.

Utilize Rapid DICOM router for the transmission of images and launch its storage array; secure and properly maintain shuttle for data transfer; perform data configuration for JPEG 2000 lossless transmission and SonicWall firewalls

Drive key efforts toward the improvement of network security through the implementation of geotracking, as well as reduction of malware and viruses by 1%

Update software and hardware, while developing and implementing group policy, VPN tunnels, and VLANs; manage AD users and permissions

S&R Computers, Greenville, NC

Contractor Aug 2017–Sep 2018

Held full accountability in the installation and configuration of software, hardware, and networks, along with monitoring of system performance and troubleshooting of issues to ensure security and efficiency of IT infrastructure. Coordinated with clients to provide first-rate IT support and subject matter expertise.

Carried out key tasks, such as AD maintenance, hardware maintenance, and repair, virus and malware removal

Facilitated the execution of backup and storage solutions, as well as Unitrends appliances

Took charge of installing and configuring Buffalo and Dell NAS devices, backup strategies, and WatchGuard firewalls

Carolina Donor Services, Greenville, NC

Vice President of Information Systems Feb 1995–Jul 2017

Designed, developed, and implemented organizational information systems, software applications, and IT support and infrastructure systems, while overseeing IT plans, schedules, policies, and programs for the company’s data processing, network communications, business operations, computer services, and management information systems.

Administered VMWare infrastructure (ESX host, server, and vCenter maintenance and upgrades, as well as LUN-based protection groups and SRM for disaster recovery) and NetApp SAN (volumes and LUNs development, storage utilization, replication tunnel, and backup snapshots)

Performed installation, configuration, and maintenance of Citrix, Unitrends, and SQL Server instance; along with the migration of file server from Novell to Windows 2008 and implementation of MaaS360 in BYOD mobile devices, wireless network through Ruckus access points, and centralized AVG virus protection software

Developed and deployed a backup solution that recovered a Windows File Server in less than an hour; succeeded in maintaining an IT budget of $400K with a DR replicated site, ensuring 99.9% availability of servers

Earlier Positions Held:

User Support and Certification Manager, Information Systems and Networks

Programmer/Analyst, Information Systems and Networks

Education and Credentials

Bachelor of Science in Computer Science

East Carolina University, Greenville, NC

Bachelor of Science in Biology

East Carolina University, Greenville, NC

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