Positive Smiling Attitude

Vanessa Humphrey

**** ****** ******

Marshall, TX 75670

Cell: 903-***-****

E-Mail: ado7f6@r.postjobfree.com

Summary

Customer Service Representative with management experience and exceptional people skills. Versed in Excel and QuickBooks. Desires a challenging role as a manager or assistant manager.

Skills

Microsoft Office

Operations management

Large cash/check deposits expert

Opening/closing procedures

Active listening skills

Strong organizational skills

Energetic work attitude

Seasoned in conflict resolution

Experience

November 2018 to Current

La Quinta Inn & Suites

Night Auditor

Reconciled the hotel’s daily accounting ton ensure an accurate assessment of both room use and revenue collection. Maintained the guest register by entering all relevant details accurately, and draft bills or levy expenses charges as per the service provided to the guest. Addressed all guests concerns and delegate to staff as necessary. Ensured adequate quantity of breakfast. Maintained a very clean lobby, lobby, stairs, pool, and guest restrooms. November 2014 to October 2017

Exxon Harleton, Texas

Assistant Manager

Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges. Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions. Generate sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.

May 2012 to November 2014

T J Maxx Durango, Colorado

Cashier

Assessed customer needs and responded to questions. Bagged merchandise by following standard procedures. Worked with customer service to resolve issues. Operated cash register with proficiency. Provided professional and courteous service at all times. Opened and closed the store, which included counting cash drawers and making bank deposits. January 2007 to June 2012

Billy's Pilot Cars Lordsburg, New Mexico

Pilot Car Dispatcher

Assisted in the management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies. Managed work with little supervision. Processed work orders and prioritized jobs.Gathered information and entered data into computer system.

Education and Training

2006 Harleton High School Harleton, TX

References:

Eddie Matta Co-Worker Billy's Pilot Cars 575-***-**** Melody Humphrey Parent 903-***-****

Amy McBride Former Boss 903-***-****

Dawn Obregon Co-Worker 154 Exxon 903-***-****

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