Exxon Customer Service
Resume:
Positive Smiling Attitude
Vanessa Humphrey
Marshall, TX 75670
Cell: 903-***-****
E-Mail: ************@*****.***
Summary
Customer Service Representative with management experience and exceptional people skills. Versed in Excel and QuickBooks. Desires a challenging role as a manager or assistant manager.
Skills
Microsoft Office
Operations management
Large cash/check deposits expert
Opening/closing procedures
Active listening skills
Strong organizational skills
Energetic work attitude
Seasoned in conflict resolution
Experience
November 2018 to Current
La Quinta Inn & Suites
Night Auditor
Reconciled the hotel’s daily accounting ton ensure an accurate assessment of both room use and revenue collection. Maintained the guest register by entering all relevant details accurately, and draft bills or levy expenses charges as per the service provided to the guest. Addressed all guests concerns and delegate to staff as necessary. Ensured adequate quantity of breakfast. Maintained a very clean lobby, lobby, stairs, pool, and guest restrooms. November 2014 to October 2017
Exxon Harleton, Texas
Assistant Manager
Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges. Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions. Generate sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
May 2012 to November 2014
T J Maxx Durango, Colorado
Cashier
Assessed customer needs and responded to questions. Bagged merchandise by following standard procedures. Worked with customer service to resolve issues. Operated cash register with proficiency. Provided professional and courteous service at all times. Opened and closed the store, which included counting cash drawers and making bank deposits. January 2007 to June 2012
Billy's Pilot Cars Lordsburg, New Mexico
Pilot Car Dispatcher
Assisted in the management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies. Managed work with little supervision. Processed work orders and prioritized jobs.Gathered information and entered data into computer system.
Education and Training
2006 Harleton High School Harleton, TX
References:
Eddie Matta Co-Worker Billy's Pilot Cars 575-***-**** Melody Humphrey Parent 903-***-****
Amy McBride Former Boss 903-***-****
Dawn Obregon Co-Worker 154 Exxon 903-***-****
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