Customer Service Data Entry
Resume:
Mia N. Jackson
Management
*** ********* *** ***. * Upland, CA 91786
**************@*****.***
CUSTOMER SERVICE
Calm manager with 5 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume environments. Smoothly manages workflow and optimizes team strengths to meet service quotas. While being capable of manipulating multiple systems and software simultaneously. SKILLS
• Product verification
• Quality control
• Self-motivated
• Cross-functional teamwork
• Product knowledge
• Loss prevention
• Effective customer upselling
• Conflict resolution techniques
• Focused on customer satisfaction
• Proficient in Microsoft Office, Windows
• Skilled multi-tasker
• Meticulous attention to detail
• Persuasive
EXPERIENCE
Manager
June 2015 – May 2021
McDonald’s - Montclair,CA
• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
• Implemented policies and standard operating procedures and managed quality,customer service and logistics.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
• Revised department schedules to maximize coverage during peak hours.
• Implemented process improvements after noticing several underperforming areas with organization.
Warehouse
Associate
July 2021- September
2021
Amazon - Eastvale,CA
• Organizes warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Stored material by moving to appropriate area in warehouse.
• Communicated with team members to coordinate efficient and accurate productivity.
• Identified and corrected data entry errors to prevent duplication across systems.
• Tended to regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
EDUCATION
2015
Some College
Mount San Antonio College - Walnut, CA
Major- Biology
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