Room Supervisor Server, Dining Room Captain Banquet Captain

GLENN ROUSSELL

******************@*****.*** 424-***-**** Los Angeles, CA 90065

Summary Energetic Dining Room Captain/Server with experience leading front of house staff, managing dining room, serving large groups and coordinating food service events. Maintains kitchen and dining facilities with high standard of cleanliness, sanitation and safety. Promotes proper attire and hygiene policies for food service staff. Well-established reputation for delivering high-quality dining experiences and fostering exceptional working environment. Skills Public relations understanding

Recruiting and hiring top talent

Controls systems enhancement

Productivity performance

Executive leadership

Operating budgets

Organizational leadership

Policy updates

Corporate leadership

Food handling standards

Service prioritization

Dining room services coordination

Menu knowledge

Safe food handling

Food safety understanding

Point of Sale (POS) system operations

Liquor, wine and food service

Wine pairings

Menu memorization

Hors d'oeuvres service

Check payment processing

Special dietary requirements

High-volume dining

Effective customer upselling

Dining customer service

Buffet setup and takedown

Table setting arrangements

Relationship management

Dining crew workflow optimization

White glove service

Reservation documentation

Price memorization

Food inspection

Setting up tables

Dish preparation

Buffet setup and takedown

Seating assignment preparation

Culinary arts background

Serving expertise

Opening and closing procedures

Teardown experience

Weekly menu preparation

Experience CEO 08/2017 - Current

Services of Extraordinary Gentlemen Los Angeles, CA Oversaw budgetary and financial activities and implemented strategies to grow business and profits.

Cultivated successful business culture focused on performance optimization and goal attainment.

Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.

Led organization by establishing business direction and actualizing operational plans to meet goals.

Dining Room Supervisor 07/2014 - 08/2017

Cure Bar & Bistro District Of Columbia, D.C

Maintained presence on dining room floor and assisted team to support efficiency of service. G

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Scheduled front of house staff to open, close and work dining room floor daily. Fielded complaints from customers and corrected issues with both front of house and kitchen staff.

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Accommodated guests with children and special needs to promote comfortable dining experience.

Dining Room Server 08/2009 - 05/2014

Monterey Peninsula Country Club Pebble Beach, CA Stocked server areas with supplies before, during and after shifts. Developed strong and lasting resident relationships. Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Completed opening and closing checklists to facilitate smooth restaurant operations. Provided timely checks on guest needs and brought requests. Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.

Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.

Cross-trained as host and helped with tasks such as greeting diners and escorting guests. Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.

Dining Room Captain 12/2004 - 02/2009

Delta Queen Steamboat Company New Orleans, LA

Scheduled front of house staff to open, close and work dining room floor daily. Helped dining room staff with bussing and resetting tables to prepare for new guests. Monitored customer movements and quickly cleared empty tables for future customers. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Explained menu options to guests, offered suggestions and took orders for food and beverages. Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Plated food and assessed plate presentation to maintain highest standard of food quality. Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.

Education and

Training

High School Diploma 06/1984

Palmdale High School Palmdale, CA

Associate of Arts: Police Science 05/1987

Cuesta College San Luis Obispo, CA

3.5 GPA

Swim team, cheerleader Squad, Rugby Club/Team Student Government Member

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