Waitress Customer Service

CURRICULUM VITAE

PERSONAL PROFILE

NAME: JACKIE MBABAZI

MOBILE: 052*******

E-MAIL: ***********@*****.***

SEX: FEMALE

NATIONALITY: UGANDAN

VISA STATUS: VISIT VISA

WAITRESS

CAREER OBJECTIVES.

To work as hospitality professional to ensure customer satisfaction by achieving delivery of service Quality norms through interaction with guests prompt handling of guest requests, and complaint resolution. Utilizing and building upon my skills and continuously contributing to the company and Seeking out professional development.

KEY SKILLS AND RESPONSIBILITIES

An ambitious, trustworthy, self-motivated, flexible and team work oriented.

High degree of accountability and transparency in all my work.

Self-motivated with good interpersonal skills.

Strong analytical skills, multitasking and problem solver.

Excellent leadership and communication skills with ability to make reports.

High integrity and respect and able to work under minimal supervision for long extended hours and ability to work under pressure

WORK EXPERIENCE : WAITRESS

CHICKEN TONIGHT UGANDA (FEB 2016- NOV 2018)

ROLES AND RESPONSIBILITIES

Providing excellent waitress service to ensure satisfaction of the guests

Taking customer orders and delivering food and beverages

Making menu recommendations, answering questions and sharing additional information with restaurant patrons

Greet and escort customers to their tables and provide them with menu

Prepare tables by setting up linens, silverware and glasses and always pre bus the tables

Up-sell additional products when appropriate for example high valuable items

Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization

Inform our guests about promotions and use any privilege card in case they have one

Communicate order details to the Kitchen Staff just in case you have any comments

Serve food and drink orders in time

Arrange table settings and maintain a tidy dining area

Deliver checks and collect bill payments and also give comment cards to get their feedback about the service given

EDUCATION BACKGROUND

NAME INSTITUTION YEAR

2010-2012 YMCA INSTITUTE CERTIFIICATE IN CATERING AND HOTEL MANAGEMENT

2006-2008 BOSTON HIGH SCHOOL UGANDA ADVANCED CERTIFICATE OF EDUCATION

SKILLS POSSESSED

Communication skills

Professionalism

Analytical skills

REFEREES: upon request

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