Draper, Utah

(***) *** - ****

ado75u@r.postjobfree.com

Juliann Mickelsen

SKILLS

Planning/ Organizing, Detail oriented, Fast worker, Problem-solving/ Reasoning/ Creativity, Team Player, 3 years customer service experience, Self motivated, Leadership/ Management skills EXPERIENCE

Hope Medical and Wellness Spa, Murray — Spa Director January 2021 - Current

● Manage and supervise staff members, develop protocols and policies.

● Aided in remodeling and revamping the spa, innovated spa menu and pricing.

● Leading and tracking finances, advertising and building clientele.

● Performing medical spa services.

Hand and Stone, Midvale — Master Esthetician

January 2021 - June 2021

● Conducted detailed consultations to find the right services to assist in my client’s plan of care.

● Performed custom facials, chemical peels, microdermabrasion, microcurrent, LED, waxing, and extractions.

● Built my own returning clientele.

● Sold clients products to aid in their skin journey. HCA Healthcare, Millcreek — Medical Assistant

October 2019 - May 2020

● Worked closely with patients to collect health history and communicate to the doctors the needs of the patient.

● Worked with a team to improve time management and patient experience.

● Assisted doctors with medical procedures.

Mother’s Lounge, Pleasant Grove — Customer Service Representative December 2018 - September 2019

● Answered calls, chats and emails in a fast paced environment.

● Worked closely with a team to lead to customer satisfaction. Streamlined the process resulting in the ability to consistently assist my colleagues with their daily workloads. Responsible for training new employees. EDUCATION

Skin Science Institute, Sandy — Master Esthetician May 2020 - January 2021

Completed Skin Science Institute Master Esthetician program on the high honor roll. Utah State University, Logan — General Associate Degree August 2016 - December 2018

Completed general associate's degree with intentions of going into nursing, before pursuing Master Esthetician. AWARDS

Honor Roll in Master Esthetician program, Most Rebooking appointments in Skin Science, Phlebotomy License, Intravenous Certified, Certified Nursing Assistant, High honor roll all 4 years of high school, Dependability award in high school.

*References upon request

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