Customer Service Representative
Resume:
Patricia Shifflett
Shift manager
Luray, VA *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Housekeeping
Mimslyn Inn - Luray, VA
May 2018 to Present
Cleaning of guest rooms. Laundry. Whatever needs to be done. Shift Manager
Pizza Hut - Luray, VA
September 2016 to July 2019
Daily operations. 3 excelling HQS Scores. Team Management. Dedicated to improving sales. And making customer service number 1.
CSR - Customer Service Representative
Family Dollar - Luray, VA
February 2013 to September 2016
Greeted customers. Cash handing. Stocking. Unload trucks. Cashier
Farmer's Foods - Luray, VA
May 2009 to July 2015
Customer Service. Cash handling. Grocery orders. Stocking. Production Worker
Premdor - Stanley, VA
June 1987 to April 1997
Worked in the mill. Cut materials for lay-up.
Education
High school or equivalent
High school or equivalent in Basis Studies
Luray High School - Luray, VA
Skills
• Shift Lead (8 years)
• Team Member
• Food Service
• Crew Member
• Fast Food
• Shift Supervisor
• Laundry
• Team Management
• Cleaning Experience
• Food Preparation
• Restaurant Management
• Food Safety
• Kitchen Experience
• Meal Preparation
• Leadership
• Restaurant experience
• Sales
• Serving Experience
• Kitchen Management Experience
• Inventory Control
• Food Production
• Profit & Loss
• Retail Sales
• Cooking
Certifications and Licenses
ServSafe
June 2017 to June 2020
Assessments
Supervisory Skills: Directing Others — Familiar
July 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Familiar
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Verbal Communication — Completed
July 2019
Speaking clearly, correctly, and concisely
Full results: Completed
Research — Completed
July 2019
Measures a candidate’s ability to follow protocols, interpret statistics and graphs, identify errors, and choose research methodology.
Full results: Completed
Accounting Skills: Bookkeeping — Familiar
July 2019
Calculating and determining the accuracy of financial data. Full results: Familiar
Email — Completed
July 2019
Measures a candidate’s ability to effectively compose and organize email messages. Full results: Completed
Customer Service — Completed
November 2020
Identifying and resolving common customer issues
Full results: Completed
Customer Service Fit — Completed
November 2020
Measures the traits that are important for success for customer service roles Full results: Completed
Customer Service Fit — Completed
November 2020
Measures the traits that are important for success for customer service roles Full results: Completed
Work Style: Reliability — Completed
October 2020
Tendency to be dependable and come to work
Full results: Completed
Food Safety — Completed
October 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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