ANGELA

JORDAN-LYNN

ado74j@r.postjobfree.com 704-***-****

Cornelius, NC 28031

PROFESSIONAL SUMMARY

Personable Member Service Representative offering 15+ years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

SKILLS

Courteous with Strong Service Mindset

Efficient and Detail-Oriented

Upbeat and Positive Personality

Superior organizational skills

WORK HISTORY

Order Management Specialist D Little Golf - Davidson, NC 10/2020 - Current

Create and manage purchase orders for multiple brands in Golf industry.

Organizational Development Consultant Self-employed - Davidson, NC 10/2019 - 09/2020

Declutter and rearrange spaces for clients.

Inside Sales Representative Mj3 Partners, Inc - Davidson, NC 09/2018 - 09/2019

Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.

Marketing Inside Sales Representative Background Investigation Bureau - Huntersville, NC 02/2015 - 08/2018

Coordinate and drive attendance to webinars, trade shows and other events.

Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.

Customer Engagement Specialist United Health Group, Optum - Huntersville, NC 06/2013 - 08/2014

Provided benefit information to members on annual wellness visits and facilitated appointments with doctors.

General Manager of Operations Gold's Gym LKN - Cornelius, NC 10/2011 - 06/2013

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Remote Client Engagement Specialist CVS Caremark - Cornelius, NC 06/2006 - 09/2011

Assist Health Management nurses with member assessments related to chronic conditions.

EDUCATION

East Carolina University - Greenville, NC 06/1995

BS: Exercise and Sports Science

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