Customer Service
Resume:
Buda, TX ***** 1-512-***-**** raxanne *******@*****.***
Summary
To secure a challenging position in a reputable organization, and expand my learning, knowledge and skills.
am A hardworking administrative professional who offers great people skills, organized file management and
Jeep understanding of patient protections. Experienced with electronic recordkeeping and insurance
Jocumentation.
Skills
* Motivated, dedicated, dependable, fastleamer, » 40 wpm, 10 key
flexible * Centricity, medinformatix, noble applications
* Confict resolution * People skills
« Team management ‘+ Data management
* Active listening
* Word, excel, PowerPoint, outlook
Experience
Medical Appointment Scheduler 07/2009 to 07/2021
Austin Radiological Association Austin, TX
Gathered personal and insurance information from each patient.
Pulled patient charts for upcoming appointments.
Prepared new charts, updated existing charts and managed records transfers to other offices.
Managed incoming telephone calls, including taking messages and directing callers to other
departments and Radiologist.
* Provided excellent customer service through phone line.
* Provided price quotes for patient upcoming exams.
* Attached incoming referrals to patient account.
Build Lead Specialist 07/2003 to 07/2009
Dell Computers Austin, TX
Supervised on production floor.
* Solved technical issues by troubleshooting, resolving and documenting service tickets.
* Supervised troubleshooting and testing of technology systems to reduce downtimes.
* Gathered and entered hourly/daily production data into system for recordkeeping to provide for
manager meetings.
Education and Training
4igh School Diploma 05/2001
-ockhart High School Lockhart, TX
3ome College (No Degree): Elementary Education
Texas State University ‘San Marcos, TX
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