Active Directory Desktop Support

Jason Marshall

Cell:617-***-****

Tel: 617-***-****

EMAIL: ************@*****.***

Skills Summary

Provided maintenance and user support for numerous devices and operating systems including Windows XP/7/10, Microsoft Office, remote VPN. iPhone/iPad/Blackberry, SQL Database and various end user hardware software packages. Prepared major office moves of more than 700 users, printers, and Bloomberg Terminal machines from various offices Building locations.

Professional Experience

Sanofi Pharmaceuticals: 50 Binney Street, Cambridge Ma 01/03/19 - 03\20\2020

Tech

Builded and Imaged IBM ThinkPad’s and workstations

Configured and adjusted profile settings to company standards

Backed up and restored user profile and files from win 7 to win 10

Copied and transferred all user data from backup drive network to new windows 10 laptop

Removed and unboxed various equipment monitors, hard drives Peripherals ect,

Beth Israel Deaconess Boston, MA 05\7\2019 - 12\27\2019

Desk side Support

Activated and installed workstations/ printer and other peripheral to the network

•Maintained a log of work orders updating tickets with new information.

•Updated ticketing system accounting for tickets and updates

Activated and installed workstations/ printer and other peripheral

•Added and removed various software packages

•Responded to incoming request relating to hardware, Software and status of tickets

•Roll out and Collected outdated hardware, consoles, printer and peripherals ect

•Prepared and imaged pc’s with win 10 and applications (migration) Project

State Street Bank: Boston, Ma CDI Corporation via IBM 05\27\2017 via 11\27\2017 Desk side Support

•Accounted for and collected Hardware and peripherals

•Maintained a log of work orders updating tickets with new information.

•Updated ticketing system accounting for tickets and updates

•Performed system updates cloning and joining of PC to network

•Added and removed various software packages

•Perform migrations with windows 10

•Responded to incoming calls relating to hardware, Software and status of tickets

•Collected outdate hardware, consoles, printer and peripherals

State Street Bank: Quincy Ma Eliassen Group Boston MA 07/2015-01/05/2016

Mobile Support.

•Utilize Admin tool Maas360 restricting user’s environment.

•Responded to incoming calls relating to iPhones, Blackberries, Software and status of tickets

•Activated and deactivated iPhones, Blackberries units

•Updated tickets managing work load

•Performed system wipes

•Install various software packages: Location Services, share point, google talk BYOD, via maas360

•Perform migrations with windows 10

Locke Lord LLC: Boston, Ma Avid Technical resources 01/2015-06/01/2015

Tech Support

•Collected and moved PC, Printers and other peripherals on/off network

•Setup and hosted conferences via WebEx conferencing

•Set up and assign names to LAN Phone

•Responded to incoming calls relating to hardware, Software and status of tickets

•Responded to end users, clearing printer queues trouble shooting

•P4240 and clear

Setup end-users, first time users with peripherals, assisting first time lo

Berklee College of Music: Boston, Ma Hollister Staffing 8/2014-11/2014

Helpdesk/ Support Tech

•Responded to incoming calls relating to Macintosh Hardware and Software

•Utilized and Navigated Colleague, FileMaker Pro and other Databases.

•Utilized Terminal to releasing end user sessions, printers and clear queues

•Cloned various iMac, MacBook Pros, MacBook Air and Mac Minicomputers (Casper 8.73)

•Delivered and setup end-users peripherals, assisting first time log on

•Imaged and cloned new IOS. installing various apps shipping out device to user.

Vertex Pharmaceuticals Incorporated. Astadia 06/2013 - 04/14/2014

Desk Side Support Team

•Supported end user desktops operating systems and applications: Win7 Mac OS x.

•Image and repaired IBM Lenovo T400, T410, T420, T430 Laptops

•Installed various software packages Oracle DB 11G client, MS Office Suite, Various scientific titles: I.E Chem Draw, Graph Pad, and Prism.

•Installed and administer Google talk and other software to iphone.

•Utilizing Remote tools LANDesk Management Console, Active Directory

•Resetting and unlocking user accounts.

•Mobile device support and requested setup for Blackberry, iPhones and iPads

•Utilized MaaS360 and Blackberry Administrations, to manage Mobile Devices

•Installed and supported VPN

•experience in Android, IOS

Sanofi Pharmaceuticals: Cambridge Ma C3I 01/2012 – 06/2012

Desk Side Support

•Offered Professional Desk Side Customer Support Service

•Configured Outlook Mail to Blackberry hand devices.

•Arranged and Set up local and international AV, Teleconference meetings.

•Installed various scientific software within hazardous research environment

•Handled the day-to-day ticketing issues.

State Street Corp: Boston MA Disys Corporation 8/20/10 – 12/12/2011

Desktop Support Analyst.

•Utilized various Active Directory tools locating Users, printers and PC information. Reserved and assigned IP addresses (DHCP)

•Imaged and created PC images (GHOST) and assigned names

•Migrated workstations, printers and data connecting to LAN.

•Offered Phone and in person Professional Desktop Support

State of Massachusetts New MMIS Project (Medicaid Management Information System), 101 Federal St. Boston Ma 02110, Contract through Cue data

12/15/08 – 1/15/10

•Imaged and prepared Dell latitude D610 laptops • Installed Cisco and Aventail VPN and configured settings.

•Installed Point Sec encryption software.

•Responsible for nightly and weekly backups and off site tape rotation.

•Set up docking station, and configured Wireless services

•Created and issued user LAN and Exchange Account (Active Direct

•RAM and HDD upgrades

Boston Public Health Commission Boston Ma 04/15/04 – 08/07

Network Technician,

•Trouble shoot and resolve Desktop application issues on Phone and in Person

•Set up Laptops and configured Wireless NIC cards connecting to LAN

•Ensure desktop and system updates via Novell Zenworks push

•Installed Oracle Client connecting to Database

•OS troubleshooting and repairs to Network

Education & Training

Boston University (UNIX System Administration, Red hat) Nov 2003

Boston University (Novell Intranet ware Program) August 1998 Salem State University, Bachelor Arts, Class of 1995

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