Avaya Convergys
Resume:
Jay-R Agatep
Objective
To be a part of a company that encourages, challenges and rewards exceptional performance and career.
Educational Background
Post Graduate Candidate Master of Science in Chemistry
Ateneo de Manila University
Diliman, Quezon City
Tertiary (1997-2001) Bachelor of Science in Chemistry
Polytechnic University of the Philippines
Sta. Mesa, Manila
Work Experiences
Character References
IBM Global Services (now acquired by Concentrix) Sep 2009- Feb 2011
Worked as Web Support/Travel Associate with United Airlines as the client
Used Apollo as GDS, and Avaya as phone tool
Familiarized Airport Cities and Codes all around the world
Helped customers booked their new flight, changed their flight and re-accommodation during irregular operations
Did booking flights using frequent miles
Assisted and compensated customers who experienced inconvenience
Offered airline’s products and partner’s product promotion over the phone
Interglobe Technologies Inc. Mar 2011- Nov 2014
Used Apollo/Shares as GDS, and Avaya as phone tool
Familiarized Airport Cities and Codes all around the world
Helped customers booked their new flight, changed their flight and re-accommodation during irregular operations
Did booking flights using frequent miles
Assisted and compensated customers who experienced inconvenience
Offered airline’s products and partner’s product promotion over the phone
EastVantage Feb 2015-May 2015
Worked as a Travel Specialist with AlphaFlight Guru as the client
Assisted customers to find cheapest flights available with different airlines
Assisted customers to find available flights where their hard-earned frequent flyer miles can be used
Convergys (now acquired by Concentrix) Jul 2015-June 2016
Worked as a Tech Support for Microsoft
Highly trained for troubleshooting Microsoft Office and Windows issues
Assisted customers from Australia and New Zealand
ARB Call Facilities June 2016-present
Working as a Senior Application Data Agent
Providing financial help for US customers thru loan processing
417 Dr. SixtoAntonio Ave
Maybunga Pasig City
**********@*****.***
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