Active Directory Project Coordinator

Noslen Nelson

Dallas, TX ***** ● 318-***-**** ● **********@*****.***

PROFESSIONAL SUMMARY

Technical professional with experience in management, customer service, and education. Knowledgeable regarding mobile devices, PC Hardware, Windows Operating Systems, Linux, Server +, and CompTIA A+. Excellent communicator, great attention to detail, with a passion for I.T.

TECHNICAL AND MARKETING EXPERTISE

Technical Expertise

●Formal training in ensuring the integrity of Information Security infrastructures using a wide range of security methods ranging from perimeter security devices to network security management practices.

●Familiar with globally standardized computer hardware, including custom configurations and peripherals.

●Experienced in troubleshooting operating systems, wireless devices, cell phones, and printers.

●Implementing mobile solutions including laptops, tablets and mobile communication.

●Install SOHO networks, including making and installing required cables and connections.

●Display knowledge of TCP/IP along with local area and wide area networks (LAN, WAN) internally.

●Active Directory Infrastructure; including GPO’s, User Account Maintenance and Permissions

●Routing Protocols: RIPv2, OSPF and EIGRP.

●Troubleshoot connectivity issues related to external and internal networks.

●Risk Management – Able to identify network vulnerabilities and risks before they become problems.

●Threats – Equipped with the knowledge that you will need to outsmart hackers. Know the latest security threats and attacks such as: SQL injections, ransomware attacks, zero-day attacks, and cross-site scripting.

●Familiar with roles of various Linux distributions (e.g., Ubuntu, Red Hat, Android).

●Experience operating Linux using graphical and terminal interfaces (Command Line Interface CLI).

●Experience utilizing Linux package management and installation tools (e.g., apt-get, dpkg, rpm, yum).

●Experience installing various distributions of Linux virtual machines utilizing Oracle VirtualBox.

●Knowledgeable in managing multiple virtual operating systems through use of a hypervisor.

●Understands Linux and open source industry and knowledge of the most popular open source Applications.

Marketing Expertise

●Successfully developed marketing strategies and identified new inventive methods to increase sales.

●Created new business strategies, marketing operations and identified new market opportunities and branding.

●Generated a new strategy focused on high growth markets, competitive weaknesses and team experience.

●Used networking opportunities to create successful on-going customer relationships.

●Contacted new and existing customers to advise them of upcoming promotions and events.

EDUCATION & CERTIFICATIONS

MyComputerCareer, Dallas, TX Graduated January 2020

Information Technology System and Security Training Program

Certifications in Progress: CompTIA A+, CompTIA Network+, CompTIA Security+,CompTIA Server+

Noslen Nelson

Dallas, TX 75246 ● 318-***-**** ● **********@*****.***

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PROFESSIONAL EXPERIENCE

Bank of America

●Corporate Security April 2018 – Present

●In partnership with Bank fraud and FBI developed and implemented security protocols, policies and procedures, and conducted ongoing audits, extensive background checks to ensure compliance.

●Designed and implemented site-specific security strategies, including state-of-the-art systems, such as alarms, CCTV and access control systems.

● Developed awareness, training and compliance programs covering OSHA, municipal codes, safety, inventory control, fire suppression systems, lighting, HVAC, and emergency evacuation.

●Designed innovative new performance report preparation process, with a resultant 100% increase in quality, bringing a program with 90% late suspense to zero.

●Introduced vigorous study and training plan, enabling staff to pass Job Performance Tests with a higher than 80% average on each test.

●Maintained files of all confidence information such personnel and incident reports.

A@Z Limo4U

Project Coordinator and Professional Driver March 2004 – Present

●Troubleshoot and resolve technical issues with operating systems, hardware, software, and network connectivity.

●Hired as Professional Driver but after years of success process improvement and loyalty, promoted to Coordinator.

●Trained new and seasoned employees to deliver exceptional customer service from start to finish.

●Identified and removed barriers for successful completion of projects, with particular emphasis on client satisfaction.

●Facilitated and coordinated multiple project teams engaged in the establishment and implementation of projects

●Monitored and maintained copiers and computer systems, including slow-downs, crashes, and data recovery.

●Ensured continuity of patient care by serving as the onsite medical provider for urgent care visits.

●Lead peer review processes and championed quality improvement projects in culturally diverse populations.

●Consistently provided friendly and fast service, resulting in high number of repeat customers and referrals.

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