Anisha M

System Engineer

Email: ado6yw@r.postjobfree.com

Mobile: +91-822*******

Objective:

To pursue a challenging career by being associated with a reputed company, and to keep pace with the latest technologies, while being dedicated to the growth of the organization

Professional summary:

Network monitoring, VPN

Switching, firewall routers (end-to-end connectivity)

Incident Management: Managing major incidents, Highlighting Risks, Escalating, prioritize and resolved within the scope of the service level Agreement

Professional Experience:

1year 8 months of experience as system engineer at Cognizant Technology solutions at Chil Sez Economic Zone, Keernatham Tech Park, Coimbatore from May 02nd 2019.

Education:

Computer Engineering

Technical Skills:

Hardware: Cisco routers and cisco switches, wireless controller AP

Routing protocols: OSPF and BGP

Switching protocols:

Software Tools: CISCO Prime, CA Spectrum, Secure CRT, Putty server

BMC Remedy –(Ver.7.5.ver.8.1) for resolving Incident reports

CISCO Packer tracker

Auto CAD (2D and 3D)

Other Skills:

Analyzing a User’s exact needs

Fast self-learner

Ability to learn quickly and stay current with the latest technologies

Roles and responsibilities:

Supporting 24/7 calls and end user through calls mails and Remedy tickets

Ticket creation / Categorization / Prioritization / resolution / Validating and escalating to respective support Group

Day to Day activities are vlan changes creation and deletion, backup of all network devices, net flow monitoring

Proactive monitoring of links Bandwidth utilization

Maintaining IP sheet for the Data center Environments

Troubleshoot of BGP, OSPF link down based network setup

Provided L1 support, raising case in remedy and coordinating with Service providers (ISP)

Coordinating with location Technician to Analyze the physical connectivity of network devices and troubleshoot the L1 checks to restore the services

Understanding of Firewalls

Troubleshooting issues like Slowness, disconnection outage for Internet MPLS, P2P, B2B, CE-CE links based project setup

Handled request for onboarding and removing the devices / removing Interfaces devices from monitoring

Solid understanding of Networking fundamentals, the OSI model and TCP/IP protocols

Supporting network activity like DC migration, Disaster recovery, Annual shut down maintenance activity

Incident Management: (Rapid Response Team)

Managing Major Incidents, ensuring that they are logged, progressed, updated, expedited and resolved within the scope of the Service Level Agreement.

Currently working with Critical Incident Management for providing workaround/resuming their services for the impacted business/locations with the targeted SLA’s- P0 – 30 minutes, P1 – 2 hours and P2 – 4 hours.

Handling Infra and Application related issues.

Highlighting risks and issues in actions identified during any Major Incident process.

ChairingconferencecallswithparticipantsincludingServiceManagers,Technical support teams, Client and third parties

·Ensure flaw less execution of the incident resolution process, with transparent communication that drives very high levels of internal/external customer satisfaction

Escalating, prioritizing, communicating, and coordinating high severity incidents ensuring adherence to the company’s incident response process.

Leading cross-functional post-incident process reviews to ensure continuous improvement of operations and execution

Lead the coordination with internal stakeholders through resolution of the incident. Closely partnering and collaborating with Infrastructure, Engineering, Operations, Technical Support, and Leadership to ensure alignment across the business.

Control the escalation & involve appropriate individual team to speed up the solution.

Attending Change advisory board meetings and logging Problem Tickets for reoccurring issues.

Generate weekly and monthly outage reports and provide it to Senior Management

Ensuring the closure of all resolved and end-user confirmed Incident records

Sharing RCA, RFO for network issues.

Achievement:

Achieved best buddy Award 2019 for Adopting new environment quickly and performing extremely good in all KPI’s (Key Performance Indicators) at Cognizant

Best New comer award for the year 2019

Hobbies:

Agriculture

Photography

Reading books

Declaration:

I Anisha M, do hereby confirm that the information given above is true to the best of my knowledge

Anisha. M

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