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Customer Service Pharmacy Technician

Wayne, NJ
October 28, 2021

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Nadia DeLeon

* ******* **, ********, ** *****



To become part of and able to make a positive contribution to a dynamic organization, which offers an environment conducive to growth and a high level of job satisfaction. To assist in and developing, recommending and implementing strategies, plans and promotions to facilitate the achievement of the Company's objectives.

Education and Training

Montclair State University, Montclair, NJ

● Studies in Biology

Bergen Community College, Paramus, NJ

● Associate of Science

Bergen Community College



● Customer service skills

● Knowledge of medical terminology

● MS Office proficient

● Excellent communication skills

● Exceptional customer service

● Debt and credit management

● Call center experience

● Courteous demeanor

● Problem-solving abilities

● Clerical support

● Adaptive team player

● Materials transport

● Inbound and outbound calling

● Organizational strengths

● Active listening

● Proficient in Microsoft Word

● Proficient in Outlook and Excel

Nadia DeLeon

8 Terrace Ln, Ringwood, NJ 07456



Pharmacy Technician

● CVS Pharmacy, Wayne, NJ

● March 2020 - Present

Receiving and entering prescriptions into the system, obtaining the medications from the shelves and filling the prescriptions via an accuracy scan check system. Pricing, receiving and stocking shelves with medications. Answering phone calls and completing patient paperwork related to the filling of the prescriptions. Maintaining the pharmacy’s inventory and assisting with insurance claims and adjudication.

Emergency Trauma Department Clerk

● Hackensack Meridian Health Network, Hackensack, NJ

● January 2013 - May 2014

● February 2008 - November 2010

Registration of patients upon arrival to the Emergency Room and entering them into the tracking system. Ordering tests and placing calls to other physicians. Admittance of patients to the hospital at the request of the Emergency Room physicians. Assisting in the Trauma room in order to accurately gather patient’s information and expedite x-rays and CAT scans. Rounded on patients to improve the patient care experience.


Nadia DeLeon

8 Terrace Ln, Ringwood, NJ 07456


Household Manager

● At Home, Hackensack, NJ

● July 2004 - January 2008

Assisted and planning and organizing PTA events for my children's school. Volunteering and teaching pre-school aged children in church. Managed the household by paying bills and scheduling appointments. Volunteered in my children's classrooms occasionally. Customer Service Representative

● Quest Diagnostics, Teterboro, NJ

● July 2003 - May 2004

Worked in a high volume call center and answered questions pertaining to patients’ test results. Resolved customer service complaints and did service recovery. Ordered specific tests on behalf of physicians. Involved in ordering medical supplies. Instructed physicians’ staff on specimen collection. Acted as a liaison between physicians’ offices and laboratories inclusive of but not limited to microbiology and hematology. Bank Teller/ Customer Service Representative

● Fleet Bank, Lodi, NJ

● Jan 2001 - Aug 2002

Performed teller duties such as deposits, payments and withdrawals. Assisted in opening and closing accounts, cashing checks and other monetary transactions. Worked alongside the customer service department.

Nadia DeLeon

8 Terrace Ln, Ringwood, NJ 07456


Volunteer Experience

Veterans' Home

● Paramus, NJ

● 2000 - 2003

Assisted veterans with physical therapy exercises, took patients to and from appointments and read to veterans.

Childrens' Orphanage

● Trinidad

● Summer 2003

Enjoyed reading and playing board games with the children. Assisted in preparing meals and doing chores at the orphanage.

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