Roxanne Hewitt

**** ************ *****

New Port Richey, FL 34655

Phone: 813-***-****

Email: ado6vi@r.postjobfree.com

Background: I possess a strong background in Customer Service, Sales, Leasing as well as strong administrative experience within my Real Estate, Mortgage Broker, Health Insurance Sales and Heating, Ventilation and Air Conditioning experience. With my licensing background, my goal is to utilize all my sales experience from my Florida State Health Insurance / Mortgage Broker and Real Estate licenses. Florida State Licensing Background:

Florida Real Estate Salesperson

Florida Mortgage Broker

Florida Health Insurance Agent

Florida Cosmetologist

Skills:

Excellent strong written and communication skills

Keyboarding – (45+ wpm)

Enthusiastic in expanding my learning desires – up training and changes as policy and procedures are upgraded and updated

Strong attention to detail, focus and organization skills Multi-tasking with quick and accurate resolutions to satisfy issues that require extensive research abilities Customer Service

Experience:

September 2017- Present Logistics Specialist- Zippyshell/1-800-PACK-RAT Responsibilities:

Outbound/Inbound telesales to prospective clients

Educated in detail features/benefits of service

Maintained relationship to ensure customer service Million Dollar Club Top Producer

January 2013 – December 2016 Account Manager - Frieghtcenter.com Palm Harbor, Florida

Responsibilities:

o Assist customers by phone and email with freight shipping orders; ability to coordinate high phone, email and fax volume

o Prospect potential shippers to build a large customer base o Provide ongoing communication to customers regarding their shipments in progress o Educate customers about the freight shipping process and about our products and services o Provide superior customer service to both internal and external customers by exceeding their expectations

o Manage demurrage, detention and other accessorial costs with customer and carrier o Insure accurate and timely preparation, processing, distribution and retention of all necessary reports and records regarding transportation operations July 2008 – May 2009 Insurance Sales Agent – Humana Insurance Tampa, Florida

Responsibilities:

o Calling live leads; Answering potential leads/clients; generating sales leads from various sources o Profiling

o Market long-term care, life insurance and other specialty products for the 50+ population o Medicare Advantage and Medicare Supplemental health insurance sales o Referenced current coverage policies and procedures o Conduct one-on-one and group presentations for potential clients March 2007 – March 2010 Self-employed Mortgage Broker –www.mortgageexpress.com Bonita Beach, FL

Responsibilities:

o Live lead calls

o Profiling

o Research available financing

o Ordering of property titles and appraisals

o Underwriting

o Customer Service – above and beyond

January 2005 – February 2007 Real Estate Sales – Creative Choice Homes Singer Island, FL (Palm Beach Gardens) and Spring Hill, FL Responsibilities

o Professional presentation of million dollar resort condominiums to prospective clients o On-site traffic management and prospect follow-up o Direct Sales of condominiums/town homes

o Coordination of administrative activities required for the sales, closings and delivery of the homes February 2003 – December 2004 Real Estate Sales Associate and Telesales Associate - WCI Communities - Sun City Center, FL

Responsibilities:

o Corporate Sales Representative

o Telephone, email, and internet prospectives

o Sales for single family condominiums and town homes with focus on ocean front luxury high rises with sales over $40 million dollars – top producer December 1997 – December 1998 Pantograms, Inc. - Assistant to Corporate President Tampa, FL

Responsibilities:

o Shipping and receiving of all equipment

o Human Resources

o Payroll

o $400,000 monthly receivables

o Distributor for Toyota, SWF and Juki for the computerized embroidery equipment o Monthly sales reports

Actual

Forecasted

September 1993 – November 1998 Tampa Bay Trane - Engineer Construction Coordinator Tampa, FL

Responsibilities:

o Specialized in HVAC commercial and industrial implementations o Purchasing quarterly all HVAC equipment in the amount of $1 million dollars o Inventory control

o Warranty returns

o Coordination of equipment/delivery

o Liaison between contracts, engineering, and installation o Engineering technical support through job costing and estimates Education:

1980 Graduate University of Tampa - Bachelors Degree- Business Management/Business Administration and Economics

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