Implementation Consultant Specialist

Scott Hanson

*** *** ******, **** ******, MN ****9 H: 320-***-**** ****@******.***

Experienced consultant with strong abilities to strategize, plan and organize projects, proven ability to work effectively with clients, and successfully implement software applications. Skilled in providing technical support and training to clients in addition to project implementation. Known for managing multiple projects in different phases with ability to prioritize clients and their needs.

MS Office, Windows Proficient

Client Relations

Customer End-User Experience

Project Management

Business and Systems Analysis

Installation and Configuration

PROFESSIONAL HISTORY

Virtual Implementation Consultant I Kforce Chicago, IL August 2019 – July 2020

Led project implementation of reporting software for automotive dealerships.

Managed chart of accounts and income statements for financial reporting.

Directed and trained clients on reporting application software.

Provided technical support to clients ranging from 10 to 30 during installation phase.

Demonstrated ability to effectively communicate, manage time, and collaborate with clients to ensure on time delivery of implementation milestones.

Prioritized client needs and managed time effectively to ensure prompt replies to clients via phone and email in a positive and professional manner in addition to managing other duties.

Experienced working independently and as part of a team of 14 in a fast paced environment working virtually.

Leave of Absence March 2015 – August 2019

Full-time caregiver during family member’s illness

Virtual Connection Utility Support Specialist ADP Elk Grove, IL August 2012 –March 2015

Performed initial client assessment and analysis to begin research process.

Researched and updated all required materials needed for client and partners.

Analyzed departmental documents for appropriate distribution and filing.

Configured and tested HRIS connection carrier files for Benefit Open Enrollment.

Responded to clients with sense of urgency and positive action.

Virtual Implementation Specialist III ADP Owings Mills, MD

September 2004 – August 2012

Implemented marketing strategies which resulted in successful growth of customer base.

Developed new process for employee evaluation which resulted in marked performance improvements.

Ensured clients are implemented within the project managed timeline.

Coordinated upgrade configurations and testing for production.

Provided ongoing training and support during the implementation project.

Senior Payroll Support ADP Owings Mills, MD November 2002 – September 2004

Formulated custom business plans for incoming account managers.

Created alternative business plans to improve customer relationships.

Developed new business opportunities by effectively communicating product lines to new clients.

Researched clients’ business issues and goals to offer appropriate solution.

Senior PC Support Specialist ADP Owings Mills, MD August 1998 – November 2002

Delivered on-site IT and AV technical support for new clients.

Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement.

Evaluated and conducted technical and functional research and analysis.

Referred major hardware and software problems and defective products to vendors or technicians for service.

Implemented and administered advanced Microsoft technologies.

Collaborated with other offices and territories to plan and implement new technology.

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