SUNIL M PAL

Assistant Manager (AM) at ICICI

BANK

ado6s2@r.postjobfree.com,

ado6s2@r.postjobfree.com

828-***-****

A/303 Topaz building

Narmada paradise

Evershine nagar near R K inn

hotel

Mira road East

TECHNICAL SKILLS

I have knowledge microsoft excel,

microsoft office, powerpoint,

operation, customerservice skill,

interpersonal skills, team

management skills

1) customer service 2) team

building 3) decision making 4)

problem solving

CAREER OBJECTIVE

Work in a competitive environment that effectively utilize my analytical interpersonal, leadership and

organisational skills to conceive and achieve solution. The solution which help the organisation in not only meeting its target. But also allowing it to grow, thereby, enhancing my own skills as an individual as a key player in the organisation development,. To reach top level of success through my skills. Seeking a position at XYZ Company where I can maximize my 10+ years of

management, quality assurance, program development, and training experience.

EXPERIENCE

ICICI BANK LTD

Assistant Manager (AM) at ICICI BANK

24 October 2018 - Still working

Assistant manager

The incumbent is responsible for managing customer service, queries and complaints

Handle and resolve wealth management customer

Provide customers with relevant product and service information

Vodafone India Ltd

Customer service executive

2015 - 2018

Customer service executive and back office executive representative with over 3 years of experience

interact with customer understand their need and solve the problem call, email, customer service

including sales, tech support and customer care.

Familiar with major customer services conflict

resolution, complain issue resolution passes a positive attitude. Aiming to use my prove skills to effective fill the managerial role in our company

EDUCATION

Mumbai University

Bachelor of management studies (BMS)

60%

2015

Mumbai University

Higher Secondary Certificate

60%

2012

Maharashtra state board

Secondary School Certificate (SSC)

73%

2010

PERSONAL STRENGTHS

Good communication and interpersonal skill

Focused and confident with positive attitude

Good team player

Positive attitude towards my work

Self motivated

PERSONAL PROFILE

Date of Birth : 16th November 1994

Marital Status : Single

Nationality : Indian

Known Languages : English, hindi,Marathi

DECLARATION

I solemnly declare that all the above information is correct to the best of my knowledge and belief. I am keen to continue my career and prepared to work hard in order to achieve my organisation objectives and I hereby declare that the information furnished above is true to the best of my knowledge. I hereby declare that all the above mention information given by me is true and

correct to the best of my knowledge and belief

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