Receptionist Operations Manager

SHERMA M. REID

*** ***** ******** ******, **** Orange, NJ 07052 · (C) 917-***-****

**********@*****.***

Career Profile: Over 10 years experience working in the capacity of Executive Receptionist demonstrating a commitment to excel in all assignments undertaken. Provided recommendations which were implemented by the company nationwide, improving overall efficiency and effectiveness of the organization aligned with its core values and services.

EXPERIENCE

JUNE 2010 – PRESENT

EXECUTIVE RECEPTIONIST, altour iNTERNATIONAL INC. ny, ny

- The first point of contact for greeting ALTOUR clients, vendors, and guests; determines reason for visit and directs them to the appropriate contact

- Manages phone system to answer, screen, and forward calls. Provides timely and accurate information, with the upmost professionalism

- Performs administrative support tasks such as faxing, emailing, filing, updating contact lists, office calendar, scheduling appointments, and organizing vendor luncheons

- Miscellaneous Administrative activities and assignments as needed

JUNE 2007 – SEPTEMBER 2009

RECEPTIONIST, the charmer sunbelt corporation

- Met and greeted clients, and attended to all aspects of meeting and conference support

- Provided back up support to the Operations Manager when working offsite

- Provided back up for Executive Assistants on special assignments

- Coordinated all aspects of domestic and international travel

- Responsible for office catering requirements for all events; ordered supplies for both office and kitchen; designated as the main contact with vendors regarding routine maintenance and service of office equipment; also acted as liaison for all issues/problems pertaining to Building Management

- Prepared and tracked FedEx Shipments and scheduled delivery and pickup with messenger service

- Performed other duties as required

MARCH 2000 – DECEMBER 2006

RECEPTIONIST, regus/hq ny, ny

- Engaged in greeting and assisting clients within scope to implement the development strategies in order to raise the Center’s profile

- Responsible for clients and Center; met, greeted and assisted clients

- Monitored over 200 incoming calls daily and, relayed clients voice messages via e-mail

- Scheduled all aspects of meetings, prepared accompanying materials and, interacted with Caterers

- Coordinated travel and hotel accommodations

- Performed general office assignments: daily billing, typing and filing

- Arranged for FedEx pick-up and tracked distribution for approximately 30 packages daily

- Interacted with moving companies to accommodate clients interstate relocation

- Responsible for decorating Show Offices: significant concierge experience applicable for this prestigious location

- Responsible for kitchen supplies, appearance of the reception and conference room areas

JUNE 1998 – FEBRUARY 2000

RECEPTIONIST, gazelle’s day spa ny, ny

- Scheduled appointments to ensure smooth transition between technicians, clients and treatments

- Met and greeted elite and frequently scheduled clients

- Scheduled approximately 30 appointments daily in order to accommodate flexible schedule of elite clientele

- Ordered refreshments regarding customized spa treatments

- Responsible for client’s lounge area before and after service

- Interacted with international vendors on a regular basis to maintain ample supplies of spa materials

- Created holiday promotions and presentations

- Maintained guest log book

- Opened and closed Spa daily

EDUCATION

B.B.A IN INTERIOR DECORATING, iNTERNATIONAL FINE ARTS, MIAMI, FL

SKILLS

MS Office Proficient

Strong Presentation and Communication Skills

Meridian Switchboard System

Corporate Clientele Relationship

Exceptional Administrative Skills

Excellent Organizational Skills

ACTIVITIES

I enjoy working as a Receptionist, and love meeting interesting people from all over the world.

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