Sr HR & Operations Manager

Chaka Jones

Los Angeles, CA *****

323-***-**** ************@*****.***

LINKEDIN.COM/IN/CHAKA-JONES-23150020/

PROFESSIONAL SUMMARY

Highly effective, results-oriented Operations Leader with more than 15 years of experience directing large scale projects including finance, IT, and Human Resources, training high performing teams and leaders. Recognized for ability to identify, design and deploy innovative technologies that result in improved systems, increased production and decreased expenses. Exemplary track record of success in the coaching, training and mentoring of team members that consistently produce in high stress environments.

AREAS OF EXPERTISE

Coaching & Mentoring Finance Management Salesforce Database Administrator

Facilitation & Presentation Cost Reduction Strategies Process Improvement

Team & Relationship Building Information Systems Management Zoom/Teams/Web-Ex

Performance Management

Workflow Planning

Motivational Leadership

Microsoft Office Suite

Program Management

Employee Relations

PROFESSIONAL EXPERIENCE

USC/PACIFIC COUNCIL ON INTERNATIONAL POLICY, LOS ANGELES, CA. Senior Human Resources and Operations Officer 8/2019 to Present

Work directly with the leaders to review projected revenues and adjust staffing requirements to meet project demands.

Responsible and accountable for the coordinated management of multiple related projects directed toward business and other organizational objectives.

Collaborate with management and subject matter experts to identify the learning objectives, content development or procurement, and delivery of proposed trainings

Create training strategies based on topic and desired outcome including live courses, live webinars, recorded courses, process maps and job aides.

Establish training objectives and work plans, and delegate assignments to staff, per guidelines established in the preliminary meetings with management team.

Work with business development and department leaders to create best practices and training for existing employees.

Build credibility, establish rapport and maintain communications with stakeholders at multiple levels, including those external to the organization.

Maintain continuous alignment of program scope with strategic objectives and make recommendations to modify programs to enhance effectiveness.

Evaluate and authorize all performance reviews, pay changes, employee disciplinary actions; and architected incentive programs.

Coach, mentor, and lead personnel within a technical environment.

Present periodic dashboard reports on the current program, future opportunities, and client issues to company executives and project team managers.

USC/PACIFIC COUNCIL ON INTERNATIONAL POLICY, LOS ANGELES CA, Operations Officer 8/2016 – 8/2019

Demonstrated exceptional team building capability which ultimately lead to maximum financial performance and employee satisfaction.

Developed a yearly training cycle and challenged key leadership to incorporate individual and collective training opportunities with their respective areas.

Consistently provided performance and operations updates to key decisions and senior leadership.

Initiated, planned, executed, and controlled operational functions; provided guidance, leadership, and mentorship to direct report.

Chaka Jones Operations Leader Resume Pg.2

USC/PACIFIC COUNCIL ON INTERNATIONAL POLICY, LOS ANGELES CA, Operations Administrator 5/2011 – 8/2016

Successfully developed and led a top-performing team in implementing information technology operations.

Consistently maintained professional development by attending Fred Pryor classes, lean management classes, computer and software classes.

Serves as a liaison to USC on human resources and personnel matters. USC/PACIFIC COUNCIL ON INTERNATIONAL POLICY, LOS ANGELES CA, Finance and Information Technology Manager 7/2003 – 5/2011

Dual responsibility and fulfilled position of finance manager while concurrently being the IT manager.

Provided support to lead financial officer and outside accounting firm, set up and manage financial system using QuickBooks.

Reconcile, identify & rectify discrepancies between accounts. Track and produce funds reports on foundation and various grants.

Developed process improvements to enhance efficiency and effectiveness of inter- departmental finance and technology operations.

Managed profit & loss by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports.

USC/PACIFIC COUNCIL ON INTERNATIONAL POLICY, LOS ANGELES CA, Information Technology Manager 1/1999 – 5/2003

Diagnosed and troubleshoot all hardware and software problems; upgrade computer equipment and software; provide end-user training, manage all user & domain accounts in Windows Server active directory; support handheld devices; virus detection and prevention; installation and configuration of LANs; train and supervise student workers; draft software installation and standard operating procedures;

Administered and supported of all infrastructure including Windows NT, Server 2000, Server 2003 file/print servers, Microsoft Exchange 5.5 and 2003, legacy WINS, Active Directory and DNS services, firewalls and Cisco routers.

Defined, documented and published all IT policies, procedures and standards.

Collaborated with business and IT partners to support requirements identification, development, testing, and implementation of projects. Provided direction and leadership for the Quality Assurance team supporting the Delivery System division of the enterprise

PROFESSIONAL DEVELOPMENT

Insider Training – MCSE certification

Certificate in Microcomputer Operation

University of Southern California

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