Sales Associate Customer Service

SHAQUITA BETHEA

***** ****** **, ********, ** ***72 @ C: 571-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Expert retail sales professional offering 7 years experience in retail customer service and retail management. Focused

on exceeding sales goals.

Customer-oriented Merchandising

Active listening skills Stocking

Consistently meets sales goals Skilled problem solver

Credit card transactions Motivated team player

Retail sales Natural leader

WORK HISTORY

Sales Associate/Lead, 09/2013 to Current

MCCS — 3048 Bordelon Drive Quantico Va 22134

© Operated a cash register for cash, check and credit card transactions.

Stocked and replenished merchandise according to store merchandising layouts.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store, including the checkout desk and displays.

Alerted customers to upcoming sales events and promotions.

Identified potential shoplifters and alerted management.

Trained 3 new sales associates each quarter.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Customer Service Rep, 05/2011 to 09/2013

MCCS — 3500 Russel Rd Quantico Va 22134

¢ Answered customer telephone calls promptly and in an appropriate manner.

Mentored new sales associates to contribute to the store's positive culture.

Followed merchandising guidelines to present visually appealing displays.

Verified that all customers received receipts for their purchases.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

© Process Western Unions and Fed Ex orders

© Operated a cash register for cash, check and credit card transactions.

Sales Associate, 08/2009 to 05/2011

Target — Dumfries Va 22025

© Operated a cash register for cash, check and credit card transactions.

Stocked and replenished merchandise according to store merchandising layouts.

Cleaned and organized the store, including the checkout desk and displays.

Alerted customers to upcoming sales events and promotions.

Identified potential shoplifters and alerted management.

Welcomed customers into the store and helped them locate items.

Educated customers about the brand to incite excitement about the company's mission and values.

EDUCATION

High School Diploma: 2016

Warwick High School - Newport News Va

CERTIFICATIONS

Beginner Skills in Microsoft Excel 2010 (10/29/2016)

Cost of Sales: Inventory (10/29/2016)

Supervision- Coaching Skills: Introduction (10/13/2016)

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