Professional Summary

** *****+ of quality assurance in various administrative functions. Proficient in MS Office programs Word, Excel, PowerPoint, and Access, etc. Bachelor of Business Administration majoring in Quality Management, Cleary University, Ann Arbor, Michigan. Former Certified Quality Auditor - American Society for Quality (ASQ.)

Areas of Expertise

Administrative Assistant

Educator and Trainer

Health & Safety Procedure Control

Quality Assurance/

Quality Control

Test and Inspection

Plan Development

Quality Assurance

Customer Service Contact

Internal & External Auditing

Trend & Statistical Analysis

Vendor Liaison for Improvement

ISO 9001 Compliance

API Q1 Compliance

Automotive QS9000 Compliance

September 2009 – present, Personal Assistant / Caretaker / Bookkeeper in both Texas and Michigan

Personal Assistant that manages calendar for clients, financial executor, correspondence and assistance with transportation needs

Bookkeeping for small home based business, expense reporting, office supply management, coordinating web-based meetings ( i.e. Zoom, Microsoft Teams, etc.)

Caregiver in and out of the home involved meal preparation, housekeeping, pet care, assistance with transportation for clients and temporary onsite assistance for recovering from hospitalization due to cancer treatments, physical disabilities, etc.

Home repair, remodel & maintenance included minor plumbing, electrical and installation of flooring, tinting of windows, decorating and gardening

July 2020 – March 2021, Fulfillment Associate, Amazon (HOU2,) Houston, Texas

Social Distancing Auditor reviewing processes and recommending changes for continuous health and safety improvement

Performed quality inventory reviews for quantity, damage and safety

Outbound business operations – picking goods in a fast-paced environment, reviewing for customer expectations prior to packaging

October 2018 – June 2019, Substitute Teacher, EDUStaff, Ann Arbor, Michigan

Permitted by the State of Michigan as a substitute teacher and Crisis Prevention Intervention (CPI) certified.

Utilizing my Bachelor's degree in quality management to work with teacher’s plans in the best interests of the students.

Flexible in assignments to best meet the school’s urgent need including secretarial and documentation requirements for students in crisis

Accepted challenging, special needs assignments for the opportunity to make a difference one student at a time.

June 2008 – September 2009, Independent Stock Trader in Sugar Land, Texas

Utilizing Fidelity’s software, traded from home office and experienced the housing market collapse

Used statistical analysis skills to determine entry and exit points

Researched public companies on NYSE through various avenues and CNBC feeds for real-time data

August 2007 – June 2008, Quality Assurance Specialist, Fluor in Sugar Land, Texas

Reviewed and scored FLR’s subcontractors proposed test and inspection plans for compliance to project/industry standards for recommending project award.

Prepared/ analyzed corporate legal documents and technical priced proposals, strategically focusing on quality and minimizing liability.

Consulted project management for continuous improvement through facilitating focused corrective/preventive action plans in FLR’s team environment.

October 2003 – July 2007, Quality Assurance, Weatherford International, Houston, Texas

Designed a quality management system for a new assembly and test facility in Houston.

Coordinated with executive management to develop quality objectives to enhance customer satisfaction and reported on results at monthly updates and annual Management Review meetings.

Interfaced with clients and their third-party inspectors for the development/ compliance of custom quality plans including material specifications, test-inspection requirements, etc.

Assisted Supply Chain Management on the purchase order criteria and data analysis of vendor performance. Supplier visits (external audits) included vendor’s quality management system and assurance to WFT’s specific requirements (material, inspection criteria, and document traceability.)

Controlled procedures and electronic document for the Quality Management System, including coordinating with engineering, purchasing and manufacturing personnel for the development of material specifications, vendor qualifications, testing requirements, and traceability of components.

Performed internal audits to ISO 9000 and API Q1 along with coordinating with certifying auditor for compliance.

Dispositioned NCR’s (non-conforming report,) analyzed trends, initiated corrective actions and reported effectiveness to interested parties (internal and external.)

Supervised Quality Control staff, calibration and traceability. Arranged for electronic records process for ease of retrieval and protection from potential system disasters

Designed Non-Conforming Material Reporting database for simplistic data entry by inspection staff .

October 1998 – December 2002, Project Coordinator, OHM Advisors, Livonia, Michigan

Administered new projects from pre-construction phase through project close-out by initiating and implementing the database CIMS (Construction Information Management System) with project engineers and IT department to accurately track and report status of key elements for OHM projects in several communities in

Monitored and amended contractual budget in excess of three million dollars for a large airport civil project, resulting in a 25% increase in profit along with controlling monthly project invoices

Responsible for scheduling OHM’s inspection staff; matching civil engineering inspectors’ skill and experience with project

April 1996 – October 1998, Executive Assistant, AMI Engineering, contracted to GM, Warren, Michigan

Launched QS9000 documentation center for 125+ personnel and audited adjacent departments, contributing to the General Motors’ Powertrain facility earning QS9000 compliance in early 1998

Created and analyzed bi-weekly progress reports for on-going Powertrain design projects, coordinating data from seven departments and their support staff mainly utilizing MS Excel

Maintained Human Relations/Training Administration for Small Block Engine department -GM

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