Erwin Velarde Manuel

Head Deck Steward

Permanent address:1327 J.Torres Bugallon st.Tondo,Manila 1013 - Current address:Blk 5 Lot 4 Yakal st Fatima 1k - Dasmariñas,Cavite, Calabarzon 4114 Philippines ado5u3@r.postjobfree.com - ado5u3@r.postjobfree.com

092******** - 099********

Age: 42 years

Objective To enhance my professional skills,capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Summary A well qualified Head Deck Steward with versatile skills including team supervision and development, preparation, data management, workflow scheduling and planning, customer service and project co-ordination.Responsible for supervising and performing housekeeping duties around swimming pool areas and open decks as assigned. Work Experience Norwegian Cruise Line 06/2012 - 11/2019 Miami USA-Cruise ship

Head Deck Steward

-Responsible for the supervision and performances of deck steward.

-Responsible for overseeing the set up,maintenance,and breakdown of deck equipment,furniture and pool towels as well as other guest amenities that are a company standard.

-Im order to consistently exceed guest expectations and provide the highest levels of products and services.additional duties and responsibilities may be assigned as needed. Norwegian Cruise Line 12/2010 - 09/2011

Miami USA-Cruise ship

Deck Steward

-Responsible for the set up,maintenance and breakdown of deck equipments and other guest amenities that are related to the position.

-Provides deck chairs,towels,blankets,and any other requirements or request of guests on the open deck.

-Maintains the deck areas clean and tidy,with all furniture neatly arranged and in place if not in use.

-Distributes clean towels to guests on the deck and at the gangway during port days.

-Assists with and performs other beverage services,support tasks and guest services.

-Safe storages of all deck equipment,such as tables,chairs,umbrellas and cushions according to safety regulations.

-Sanitation of the assigned areas and amenities at all times in accordance with Public Health rules and regulations.

-Effectively communicates any problems,challenges,complaints,or service difficulties in a timely manner to the immediate Supervisor on duty.

-Maintains an attentive and proactive approach,offering assistance to guests in need. Norwegian Cruise Line 01/2006 - 10/2010

Miami USA-Cruise ship

Utility Galley

-Responsible for the handling transport and cleaning of food,food service equipment,utensils and areas in the galley and dishwash area of the galley under the direction of the Executive Chef while maintaining proper galley sanitation and safety standard.

-Responsible for the proper cleaning procedures in the dishwash area including but not limited to pre rinse,pre soak,wash,rinse,and sanitize of all types of plates,silverware,pots and pans,utensils and glassware(except bar glassware).

-Maintain awareness of basic safety rules,workplace safety and respect for the environments Top Royal 11/2003 - 10/2005

Manila

Room Attendant

Housekeeping room attendants provide for the comfort of guests in hotels, motels, resorts, lodges and inns by ensuring that guest rooms and public areas are clean and properly presented. A housekeeping room attendant promotes a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests. Responsibilities:

* Stock and sort supplies

* Vacuum, clean, dust and polish guest rooms

* Make beds, change sheets, remove and replace used towels and toiletries

* Deliver and retrieve items on loan to guests e.g. iron and ironing boards

* Ensure security of guest rooms and privacy of guests

* Perform rotation cleaning duties (e.g. steam clean carpets) as required Causeway Seafood Restaurant 05/1999 - 09/2003

Banawe Quezon City

Food Checker

-Computes food or beverage service bills and verifies completeness of customer orders in hotel kitchen,dining room,restaurant,or service bar:Examines food on tray enroute from kitchen or beverages enroute from service bar and compares items with listing on customer order to verify completeness and accuracy of order.

-Operates machine similar to cash register to compute charges.

-May takes telephone orders for room service.

Indiana Cafe (Pan Pacific Hotel) 08/1998 - 02/1999 Malate Manila

Waiter

-Waiter/Waitress will take orders and serve food and beverages to guests in our restaurant.

-Always aware of guest satisfaction to deliver the perfect service experience

-Ensure high quality of food and beverages to Guests.

-Ensure the guest feels important and welcome in the restaurant.

-Ensure hot food is hot and cold foods is cold.

-Adhere to timing standards for products and services.

-Look for ways to consolidate service and increase table turns.

-Present menu,answer questions and make suggestions regarding food and beverages.

-Serve the Guest in an accommodating manner.

-Must know all food,liquor,beer,wines,and retail offered.

-Apply positive suggestive sales approach to guide Guests

-Pre bus tables;maintain table cleanliness

Tin Hau(Mandarin Oriental Hotel) 01/1998 - 07/1998 Makati

Banquet Waiter

Banquet Waiter work at events such as weddings and parties.In addition to serving food,they set up and breakdown the event and offer excellent customer service to guests.

-Works in a variety of venues,which can range from a banquet hall to a park.

-Many employers prefer banquet servers to be available on call for work.

-Energetic,friendly,and social,banquet servers love working with people and enjoy interacting with guests.

-They report to a manager and work with a team of servers to ensure the event runs smoothly. Education College in Automotive Engineer 06/1995 - 04/1997 Technological University of the Philippines

Not Finish

High School 06/1991 - 03/1995

C.Arellano High School

4th yrs.Graduate

Skills • Communication

• Teamwork

• Flexibility and Adaptability

• Coaching people

• Learning agility

• Positive Attitude

Languages • English

• Tagalog

Additional Information •Place of Birth: Manila,Philippines

•Nationality. : Filipino

•Religion. : Catholic

•Marital Status:Married

•Emergency Contact

Person. :Jenny Espino Manuel-wife

•Passport#. :P4773494B

•Valid till. :10,February.2030

References Carlos Juanite

CF Sharp Crewing Management Inc Crewing Manager

ado5u3@r.postjobfree.com 285222366

Jikie Ilagan

CF Sharp Crewing Management Inc Fleet Manager

ado5u3@r.postjobfree.com 285276031

Arman Salonga

Causeway Seafood Restaurant Dining Supervisor

4108690

Erwin Velarde Manuel

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