Monica Hwang

***** ********* *****

Torrance, CA 90505

424-***-****

ado5sv@r.postjobfree.com

Objective: To join a group of team members that will share the same enthusiasm for success where my dedication and hard-work will be a factor to the growth of the company.

Qualifications:

Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations.

Proven track record of accurately maintaining detailed records, generating reports, and multitasking within fast-paced atmospheres.

Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments.

Experience:

4/2019-1/2020 Victory Retail Support Rancho Dominguez, CA

Customer/Technical Support Representative

Process open tickets for electronic displays via Business Vision.

Pack and ship small electronic items to major electronic stores.

Track all shipments via UPS courier

Troubleshooting issues with retail store managers/staff on electronic displays.

Approving reports that have resolved the issues on displays.

Answer incoming calls regarding troubleshooting displays.

Make outbound calls to follow up that issue has been resolved.

5/2016-5/2018 Advanced Fresh Concepts Corp. Rancho Dominguez, CA

Franchise Administration-Legal/Compliance

Sales transfers-receiving and processing all required documents and agreements from franchisees. Review to approve or deny the sales/transfer with upper management.

Processing franchise agreements and other legal documents accurately and in a timely manner.

Issue Store Closure Notices-60 days prior to closing.

Issue Mutual Terminations and Release Agreements-90 days prior to terminating contract.

Issue Immediate Terminations-same day processing.

Responding to franchisee inquiries relating to sales transfers and other legal matters.

9/2010-4/2016 Vermont Auto Body Los Angeles, CA

Office Manager

Write preliminary estimates/supplements for insurance claims (a desk review) and private clients utilizing the CCC One Information System via shopofchoice.com or via open shop.

Report auto claims to insurance companies/translate to our bilingual clients.

Communicate/follow up with insurance companies regarding inspections, supplements, rental reservations and payments.

Correspondence with attorneys regarding liability status, claim information and deductibles.

Review and negotiate vehicle estimate with insurance appraisers.

Purchasing Manager-Order OEM, Aftermarket, and Recycled auto parts.

Parts Inspection insuring parts are correct and is insurance quality.

Compile related parts, invoices and photos for supplemental estimates.

Monitor all repairs are completed corresponding with the rental coverage.

Create/update monthly client data and gross/net profit reports.

Payroll distribution.

A/P, A/R processing.

Reconcile bank statements.

Quality Control Inspections on completed repairs.

Final audit on files/archive.

2/2010-8/2010 Beauty Supply Warehouse Torrance, CA

Human Resources/Payroll Assistant

Inputting/creating daily sales reports into Quickbooks Enterprise 10.0.

Inputting invoices and credit memos into Quickbooks Enterprise 10.0.

Distribute time sheets, deviations, paychecks.

Transmit payroll into Paychoice.

Input Time & Attendance into Time Vantage.

Process new hires, personnel files, etc.

Process chargebacks with Innovative Merchant Services.

Education: South High School- High School Diploma

LA Harbor College- General Education

El Camino Community- General Education

Skills: CCCIS, Mitchell Estimating System, Quickbooks, ADP, Papersave, Time Vantage, Pay Choice, Ms Word, Excel, Outlook, Basic HTML, Networking, Multimedia, Dropbox, Picasa, Type 50 wpm, 10-Key by touch, Internet Savvy, Bilingual Korean

References:

Company Name: Advanced Fresh Concepts Corp.

Name: Stephen Han

Title: HR Supervisor

Tel: 310-***-****

Email: ado5sv@r.postjobfree.com

Company Name: Vermont Auto Body

Name: Sandy Ha

Title: Owner

Tel: 213-***-****

Email: ado5sv@r.postjobfree.com

Company Name: Beauty Supply Warehouse

Name: Jane Lee

Title: Payroll Specialist

Tel: 310-***-****

Email: ado5sv@r.postjobfree.com

Contact this candidate