Program Instructor Processing Clerk
Resume:
Antuane Logan
New Britain, CT
************@*******.***
Accomplished Customer Service, Clerical, and Supervisory duties Career Overview: Background consists of 16 years performing clerical, records, billing, and confidential reports, in a financial and insurance environment. Key Strengths: Knowledge of the operational, policy, and procedural aspects of handling and processing customer sensitive information and superior data entry skills Skills include: Using business and mail center technology for collating, copying, scanning and sorting incoming and outgoing mail. Proficient in data entry achieving 100% accuracy rate at 8,250 key strokes, Microsoft Office product knowledge, and alpha-numeric filing concepts
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Residential Program Instructor (Per Diem)
Options Unlimited Inc. - Bloomfield, CT
September 2019 to Present
Duties include:
• Activities of daily living.
• Interpersonal relationships.
• Cultural sensitivity.
• Productive use of leisure time.
• Personal hygiene
• Medication administration.
• Behavioral intervention as necessary.
• Required documentation.
• Household care.
• Demonstrated creativity, interest, and enthusiasm in service provision. Customer Service Reporting Lead
Ricoh - Hartford, CT
February 2016 to June 2019
The MCS Reporting Lead is responsible for ensuring timely and accurate reporting of Corporate Mail and Office programs.
Reporting Lead duties (for Aetna Site)
- Validate that the site data for the Daily Volumes & Carryover report is complete and accurate
- Serve as software help desk technician for the iPod devices that the Mail Processors use for scanning in packages and mail.
-Manage the monthly PO Box Renewals
-Receives the completed Request to Use Permit 16 from the vendor via email. The Permit 16 form requires location of mailing, cost center number, Print Management team contacts, job number. Reach out to vendor if required information is missing. Next, the MCS Reporting Lead dates and signs the form and sends approval back to the vendor via email, and transfers the dollar amount, job number, number of pieces, weight and cost center, in the company shared folder
-UPS Campus-Ship Administration. Creating new user accounts, and initiating password resets for Aetna users.
-Work with USPS to obtain a zip-plus four for Business Reply Permits/Business Reply Envelopes Administrative Duties (for Zurich Insurance site)
-Retrieve and send out USPS Mail, FedEx/UPS packages
-Scanning documents for legal team
-Inventory of staples supplies
-Light reception work (greet customers, answer phones, book and set-up conference rooms)
-Maintain the kitchen/break room - keep clean and stock up on coffee Customer Service Representative/Call Center
AAA Insurance and Travel - West Hartford, CT
August 2012 to June 2015
Providing customers with membership service
Providing back up emergency roadside assistance
Occasional outbound calls to AAA members
Mail Carrier @ The State of CT
TARGET TEMPS
April 2011 to May 2011
Mail Assistant
Temporary assignment
- Processed incoming and outgoing mail
- Provided office administrative functions (i.e. copied, collated, filing) Special Projects Supervisor
TARGET TEMPS
September 2010 to December 2010
Temporary assignment staffing for housing authority special project of 9 building complex Responsible for coordinating fire system upgrade as authority liaison between tenants and contractor Accessing and supervising contractors in common and tenant space of 54 units Mail Processing Clerk @ Northeast Utilities
TARGET TEMPS
September 2009 to February 2010
Temporary assignment staffing services
Responsible for receiving and shipping customer utility bills Bulk stacking and shrink wrapping mail for delivery Mail Assistant @ State Education Resource Center (SERC) LAUREN STAFFING
April 2008 to March 2009
Temporary assignment staffing
Responsible for mail sorting and inventory of supplies and company documents/resources Document data scanning and archiving
High volume data entry professional
Records Management Assistant
AMERICAN EAGLE FEDERAL CREDIT UNION - East Hartford, CT December 2005 to March 2008
High volume data entry in Microsoft Word and Excel, of customer banking information Obtaining archived customer banking records in the company database for auditing purposes Education
High school diploma
BLOOMFIELD HIGH SCHOOL - Bloomfield, CT
Skills
• Proficient in data entry achieving 100% accuracy rate at 8,250 key strokes, Microsoft Office product knowledge, and alpha-numeric filing concepts (10+ years)
• CSR
• Call Center
• Customer Service
• Customer Care
• Customer Support
• Records Management
• Help Desk
• Auditing
• Cold Calling
• Desktop Support
• Active Directory
• Operating Systems
• Technical Support
• Microsoft Windows
• Remote Access Software
• Filing
• I worked with physical files, putting them in alpha-numeric order, and also worked with filing purges. I have worked hands on with confidential information throughout my career. (10+ years) Certifications and Licenses
Certified in Microsoft Office
Present
Assessments
Data entry: Accuracy — Familiar
May 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Familiar
Verbal communication — Highly Proficient
July 2019
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Administrative assistant/receptionist — Highly Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Call center customer service — Proficient
July 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient
Basic computer skills — Completed
April 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Data entry: Attention to detail — Highly Proficient August 2021
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Administrative assistant/receptionist — Highly Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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