Massachusetts Department Hvac

SHAWN BROWN

** ***** * *** ** Dorchester, MA ****4 857-***-**** S ********@*****.***

OBJECTIVE

Diligent and meticulous individual seeking to utilize a strong comprehension of technical concepts in the HVAC industry. Interested in supervisory and management career trajectory. Excellent communication and people skills, excellent initiative and follow through

SKILLS & ABILITIES

• Critical thinking

• Respond efficiently in challenging situations

• Strong decision making and critical thinking skills

• Experience working in correctional institutional facilities EXPERIENCE

Civil Service Worker, metro Building 09/2001 – present Dorchester, MA

• Documented behavioral issues to establish and monitor patterns while completing incident reports.

• Provided oversight and mentorship to young adults and teenagers with behavior challenges to assist with re-entry into the community.

• Ensured the safety of staff and youths by making mandated periodic rounds.

• Facilitated crisis and coping interventions with positive, annual internal reviews from management

• SUPERVISOR DURING SHIFTS

Courier/Driver, Airborne Express 08/2001 – 04/2003 Needham, MA

• Picked up/Dropped off packages to various parts of the state

• Strong customer service

• Thorough completion and review of delivery and merchandise reports Completed lists of items of items and merchandise accounted for EDUCATION

Hyde Park High School – Hyde Park, MA – Diploma 1992

• New England Institute of HVAC Certificate earned July 2021. The HVACR program is part of the Massachusetts Department of professional licensure and is 13 weeks in duration. The HVAC-R day program is 273 clock hours of hands-on learning in basic electricity, oil heat, gas heat, residential refrigeration and - commercial refrigeration as well as having knowledge of heat pumps. COMMUNICATION

• Professional communication with people in various ethnic, cultural, and economic backgrounds

LEADERSHIP

• Are you president of your fraternity, head of the condo board, or a team lead for your favorite charity? You’re a natural leader – tell it like it is! REFERENCES

Reference name

Available upon request

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