Customer Service Manager

Tawnya Lombard

*** ****** ***

Weirton, WV. *****

Ph: 724-***-****

*********@*******.***

Professional Summary

Accomplished and energetic operations manager with a solid history of achievement in the customer service industry. Motivated leader with strong organizational and priortization abilities. Areas of expertise include inventory control, labor cost, customer service and satisfaction as well as excellent communication and time management skills.

Skills

Administration and Management

Operations Monitoring

Sales and Marketing

Personnel and Human Resources

Time Management

Customer Service

Experience

Manager – Pittsburgh Pa. June 2021-Present

Plush Salon and Spa

Hiring of staff and evaluate employee performance

Schedule staff and assign duties

Count money and make bank deposits

Monitor employee and patron activities

Customer Service

Restaurant Manager

Quaker Steak & Lube -Pittburgh Pa Aug. 2014 - June 2021

Hiring of staff and evaluate employee performance

Schedule staff and assign duties

Count money and make bank deposits

Monitor employee and patron activities

POS Experienced

Customer Service

All facets of management for a full service resturant including but not limited to banking, ordering, computers, inventory, profit and loss.

Office Manager

Airpros LLC -Georgetown Pa. June 2010- April 2016

Use of computers for various applications

Schedule and confirm appointments for clients, customers and supervisors.

Banking

Manage projects

Accounts payable & receivable

Automotive Service Manager -Hopewell Pa. Sept.1999-June 2010

Computers for data base management and word procesing

Schedule and confirm appointments

Order and dispense supplies

Collect and deposit all money

Payroll

Accounts receivable and payable

Customer Service

Restaurant Manager- Falston Pa. Aug.1997-Sept.1999

Monitor budgets and payroll records, and review financial transactions.

Schedule staff and assign duties

All banking

Monitor employee and patron activities.

Investigate and resolve customer complaints

Education

Profwssional Career Developement Institute : Honors Diploma Paralegal Sept.2002

Business Management 2yrs Community College of Beaver County June 1987

High School Diploma: Business and Acedemic June 1985 Blackhawk High School- Beaver County Pa.

Personal & Professional References Furnished Upon Request

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