Application Consultant Development Company

Patsy S. Bennewise

501-***-**** **************@*****.***

Professional Highlights

Product Development Requirements

Quality Control Management

Incident tracking/trouble shooting

Business Process Improvement

Client needs assessment

End User Training material

Software Test Scripting

Quality Assurance Testing

Professional History

Cayenta Utilities – Harris computer Burnaby, BC Canada Application Consultant Local Client – Central Arkansas Water 10/2018 – 10/2021

Resolved system test and validation problems to provide desired program functioning.

System Configuration for client

Oversaw implementation of custom modifications for user testing, training, and support

Communicated with clients on consistent basis to achieve requirements

Participated with clients in discussion meetings

Worked closely with other team members in such tasks as troubleshooting and debugging.

Designed and developed application test scripts

Collaborated with engineers, system analysts, and programmers regarding project capabilities and limitations to deliver optimal functionality

Provided positive customer support training experience for completed applications

Created software user materials for the core product and custom modifications

Performed software audits for each release upgrade before turning over to the client Arkansas Department of Health Little Rock, AR

Health Program Specialist 07/2013 – 10/2018

Communicated technical development stages and provided design support and training encouraging participation for on-time execution.

o Included 50 Arkansas Birth hospitals, 15 Audiology clinics, including Arkansas Children’s Hospital and the Arkansas School for the Deaf Audiology Departments, and 25 Pediatric Clinics in the State of Arkansas

Established relationships with Birth Hospitals n border states to ensure test results reporting

Resolved system tests and validation problems to provide optimal program functioning

Partnered with development team on product development, implementation, and application support plans

Communicated with clients to define business objectives and present individualized solutions

Worked with customers for needs analysis, proposal development and vendor costs to produce competitive estimates

Supported software integration and implemented maintenance enhancements

Maintained CDC compliance for reporting and identified future business opportunities to support and strengthen Arkansas Infant Hearing Program mission

Traveled to key account locations to train and provide technical direction for successful completion of product launches

Participated in system development life cycle from requirements analysis through system implementation

Designed and developed application test scripts and training material

Post implementation manually matched 73,000 Infant Hearing test records with the correct Birth Certificate for data base integrity

SunPlus Data Group Little Rock, AR

Software Architect 05/2011 – 08/2013

Worked alongside third party development company to map and convert date from legacy system to new system.

Documented requirements for 15 Infant Hearing Program reports per CDC guidelines.

Tested, provided end user training material and training for the reports.

Participated in weekly meetings with client and Project Manager to discuss project direction and milestone achievement

Communicated software architecture strategies to senior leadership and third-party business leaders

Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement

Worked closely with customers, internal staff, and other stakeholders to determine planning, implementation, and integration of system-oriented projects Verizon – Alltel Communication Little Rock, AR 08/1989 – 08/2009 Business Consultant Verizon 08/2008 – 08/2009

Business Consultant Alltel 08/1989 – 08/2008

Member of team of 12 hand selected individuals who took ownership of a $80 million-dollar undeveloped billing software system designed for another carrier and customized it for Alltel and moved it into production within one year

In charge of Data scrubbing team for converted data

Worked one on one with developer to create Billing System Collections process that also interfaced with the switches

Worked one on one with developer, switch manufacturers and switch technicians to establish Interface from Billing System to Cellular, Voicemail and Paging switches across the country

After implementation, wrote and realigned functional specifications, feasibility analysis and requirements definitions to customize Billing software for the client’s business

Coordinated Conversion team activities to smooth implementation of user policy updates

Developed and deployed new Billing System project while minimizing business interruption and enhancing operations

Provided personalized business consulting and overhauled services to strengthen client success.

Worked closely with other team members in such tasks as troubleshooting and debugging

After implementation, wrote and realigned functional specifications, feasibility analysis and requirements definitions to customize Billing software for the clients changing business needs.

Aided senior leadership during executive decision-making process by recommending corrective actions and improvements

Reference available upon request

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