Jessa Mae Ellorimo

Customer Service Representative

To obtain a position that will enable me to use my strong organizational skill, award-winning educational background, and ability to work well with people. Rest assured, I will offer my service and determination to be an asset to your company.

Contact Work History

Address 2014- 11- On The Job Training

Mabini, Bohol, 6313 2017- 01 Water fr0nt Cebu City Hotel and Casino

Phone Salinas Drive, Lahug, Cebu City

+639********* * Learned new materials, processes and programs quickly.

E –mail *Increased training efficiency by working closely with ado5ge@r.postjobfree.com supervisor and coworkers, asking questions, and giving

honest, detailed feedback.

LinKedIn *Attended training courses to build understanding of linkedin.com/in/jessa-mae-ellorimo processes, techniques and industry.

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Skills 2016- 11 On The Job Training

Good 2017- 01 Mandarin Plaza Hotel, Archbishop Reyes Avenue Communication Corner Escario Street Cebu City 6000, Philippines

* Shadowed senior team members to learn all related jobs.

Ability to Handle * Maintained high levels of efficiency during training by

Stress effectively taking detailed notes and asking questions.

Complaint resolution

Good listening Skills 2017- 06 Customer Service Representative

Flexible 2017- 08 Convergys, Arcenas Banawa, Cebu City

*Maintained customer satisfaction with forward-thinking

strategies focused on addressing customer needs and

resolving concerns.

* Provided primary customer support to internal and

External.

* Educated customers on promotions to enhance sales.

2018- 01 Customer Service Representative

2020- 06 TELEPERFORMANCE, It Park, Inez Villa St. Brgy Apas Cebu

* Maintained customer satisfaction with forward-thinking

Strategies focused on addressing customer needs and resolving

Concerns.

*Maintained operational proficiency in coordinating both

international and domestic travel accommodations for

customers, arranging for airfare as well as hotel and rental car

reservations.

* Provided customers with best deals and well-researched travel

options, successfully negotiating rates while improving customer

satisfaction ratings.

2020- 11 Customer Service Representative

2021- 02 Ibex Global, Alta Citta, Tagbilaran City, Bohol

* Responded to inbound inquiries regarding accounts and

Payments.

*Assist customers in getting a refund.

Education

2009- 2010 San Roque National High School

san Roque, Mabin IBohol

2016- 2017 Bachelor in Hotel and Restaurant Service Technology

Bohol Island State University in Cogtong, Candijay Boh

Contact this candidate