Virtual Assistant

HAFIZ MUHAMMAD USMAN SHAUKAT

Lahore, Pakistan. / Contact +923**-**-**-*** / ***************@*****.***

PROFESSIONAL SUMMARY

Organized and dedicated Virtual Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

CORE PROFICIENCIES

Calendar Management Payroll Administration

Email Management Web Research

Data Entry Lead Generation

Database Administration Inventory Management

Customer Relationship Management Bookkeeping

Social Media Management Reporting and Analysis

Website Management Team Management

PROFESSIONAL EXPERIENCE

Operations Executive - (January 2014 - July 2020)

CCL Pharmaceuticals (Pvt.) Ltd, Lahore, Pakistan

Ex. distributor and Ex. factory sales reporting & analysis

Built and maintained tracking databases for a variety of measuring aspects

Created and maintained sales and Inventory in spreadsheets using advance Excel Functions and calculations to develop reports and list

Input client information into spreadsheets and company database to provide leaders with quick access to essential client data

Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines

Supported multiple institutional sales professionals with general business and administrative needs

Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information

Routed data to appropriate staff for follow up and additional review

Compiled, sorted and verified digital data against source documents

Update departmental standard operating procedures and database to accurately reflect current practices

Compiled and documented statistical information for reports

Adhered to strict data confidentiality policies to prevent information leakage

Business Support Coordinator - (August 2012 - January 2014)

Ghazi Brothers (Pvt.) Ltd – (Veterinary Medicines Company)

Maintained scheduling and event calendars, arranged conferences, meetings, and travel reservations for Director Marketing

Compiled, and distributed meeting notes, routine correspondence, or reports

Managed projects or contributed to committee or team work

Compiled updates from several sources to create the weekly operations report and distributed timely each week

Created documents, presentations and databases using Microsoft Office Word, Excel and PowerPoint

Coordinated in arranging business travel; prepared travel and expense reports

Coordinated with sales team for different proceedings (sales orders, monthly tour plans, sales & expenses reports etc.)

Maintained files in accordance with departmental policies and guidelines

Maintained and updated client’s database

Online Chat Representative - (April 2011 - August 2012)

Warid Telecom (Pvt.) Ltd, Lahore (Pakistan)

Provided accurate and appropriate information in response to customer inquiries

Addressed customer service inquiries in a timely and accurate fashion. Properly directed inbound chats queues to improve call flow

Maintained customer satisfaction by providing quality service to customers regarding their billing and different Value Added Services (VAS)

Regularly sought opportunities to up sell and add on additional services

EDUCATION

Master in Business Administration – 2012

The Virtual University of Pakistan

Bachelor in Commerce – 2006

Lahore College Lahore, Pakistan

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