Independent Agent Resource Manager

Tracy L. Miller, MBA

**** ****** *** *****

Indianapolis, Indiana 46235

317-***-**** ********@*****.***

Summary of Qualifications

●Highly motivated professional with over 20 years of management and business ownership experience with 9 years of performing human resource tasks.

●Outstanding organizational skills and the ability to handle daily crises calmly and efficiently. Trains new and existing employees more than 19 years effectively.

●Enjoys recruiting the right person for the right career.

●Self-starter, fast learner, creative problem solver, multi-tasks in a fast paced office

●Extremely detail-oriented and analytical manager with outstanding communication and written skills. Front office and 20 years of Sales experience. Substitute teaching K-8th grade.

●Flexible and adaptable with changing work priorities and processes.

●Experience in interviewing, screening, hiring, orientation; writing job postings, job descriptions, business plans; meetings and public speaking.

●Handling AR/AP, business plan development, budgeting, marketing, building permits, filing warranties, invoicing, writing employee handbooks, etc.

Education

January 2006- October 2007

Master’s in Business Administration (MBA)

Concentration in Human Resources and Management

March 2002- December 2005 Indiana Institute of Technology Bachelors in Business Administration (BSBA)

Concentration in Human Resource

Experience

●December 2016 - 2018

Lyft & Uber Driver

●June 2014- November 2016

Roy Rogers Heating & Air, LLC Director of Human Resources & Accounting- Accounts Receivable/ Accounts Payable, Bookkeeping, Hiring, Collections, etc

●Nov 2013-June 2014

UStor- Relief Property Manager- Managed multiple locations to ensure customer satisfaction, controlled collections of rent, sells, cleaned and minor maintenance of storage units, secured customer's property from potential theft or damage, bookkeeping, etc

●March 2013-Nov 2013

Aflac- Independent Agent

Work with business owners to save them time & money, while enhancing their benefit package at no cost to them.

●October 2012-November 2015

St. Simon the Apostle – Substitute Teach Pre K- 8th Grade & 3rd Grade Faith Formation Volunteer.

●August 2012-June 2015

Child Advocates CASA of Marion County – CASA Volunteer- Investigates Child Protective Service cases & attends court to be the voice of the child.

●May 1994-March 2012

Miller’s Auto Detailing - Human Resource Manager- designs all advertising, gift certificates, invoices, uniforms, etc. Administer all bookkeeping, public relations, schedule appointments, hiring, interviewing, payroll, move cars, prepared deposits, make and implement budget, increased sales by 60% in 2007.

●May 2008- March 2009

Office Team at Attorney General’s Office- Executive IT Administrative Assistant- bookkeeping, ordering, organizing, filing, training, scheduling, ensure all software is up to date with licensing and maintenance.

●April 2005- December 2005 Resort Condominium International

Vacation Guide And Training Coach- administered phone tests, graded tests and homework, assisted instructor during class, set-up fake accounts for role play tests, handled supervisor calls.

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