Circulation Manager Production Foreman

Timothy Noel New

Camarillo, CA ***** 805-***-**** *******.*.***@*****.*** linkedin.com/in/timothy-n-new-56114112/

TECHNICAL SALES SUPPORT SERVICE & TRAINING SPECIALIST

Operations and Management expert with extensive manufacturing, supervisory/training & STAFF DEVELOPMENT EXPERIENCE. Adept at quickly understanding issues, matching resources to problems, implementing concrete solutions quickly while maintaining deadlines and improving and strengthening overall throughput. Sales, customer support/service professional with expert communication skills.

Qualification Profile

Broad spectrum of management-supervisory-staff development and training experience.

Effective communication-public speaking and relations abilities.

Expert in sales, customer support-service and training.

Demonstrated creation of progressively safe-productive work environments

Professional Experience

EXFO Inc., Quebec City, Quebec Canada 11/01/2016 – 08/28/2020

Technical Sales Support Specialist - EXFO Test & Measurement Left due to COVID layoffs

Worldwide Sales-Customer Service & Support – Investigator Products

Delivered Technical Sales, Support, Service for Optical Test and Measurement products.

Provided customer support and training for Optical T&M and reporting products.

Continued Mil-Aero Sales, Customer Support-Satisfaction & Training for Investigator protocol analyzer product.

‘Absolute Analysis, Inc., ‘Acquired by EXFO, Inc.’ Newbury Park, Ca 06/01/2006 – 11/01/2016

Director of Investigator Sales & Customer Support-Service, 2009 – 2016 Left because EXFO, Inc. Purchased Absolute Analysis

Director of Manufacturing & Inside Sales-Customer Service, 2006 - 2009

Responsible for all Investigator, customer support-service-training and sales worldwide

Developed and implemented support income stream – Over 10% increase of total sale.

Created and maintained investigator systems and customer relational database (CRM).

ADDITIONAL EXPERIENCE

Alcatel Internetworking, Calabasas, CA

Technical Instructor

Created and maintained Ethernet switch-router instructional and lab material.

Performed instructor led training to a multi-national customer base.

Maintained worldwide scheduling of classes utilizing Siebel database.

Developed Training video-manual-lab material and set company graphics standard.

Trader Publishing Company, Norfolk, VA

Western Regional Composing Manager

Managed & coordinated total plant production for 41 publications weekly. Over 6 years

Developed and coordinated national product processes-procedures standardization.

Implemented a 67% staff reduction and production site mergers for yearly savings of $550,000.00

Maximized production facility throughput-system-technology.

Reduced lost time accidents from 44 to 6 per year, over 365 days without lost time accidents.

Los Angeles Daily News, Woodland Hills, CA

Distribution Manager of Alternate Delivery Service

Single Copy Zone Manager

Directed 18 district managers and 250 independent contractors.

Negotiated contractors’ compensation and mediated contract disputes.

Specifically hired to repair work climate due to an onsite shooting and internal gang activity.

Spearheaded the recovery, mitigated effects of the Northridge earthquake.

Timothy Noel New

Camarillo, CA 93012 805-***-**** *******.*.***@*****.*** linkedin.com/in/timothy-n-new-56114112/

Camarillo Daily News, Camarillo, CA

Assistant Circulation Manager

Assistant to Circulation Manager – home-single-copy delivery, press, facilities.

Managed Nightly production – press-inserting-distribution-contractors

Emphasized timely and quality-completion production nightly. 24-7-365

The St. Petersburg Times, St. Petersburg, FL

Production Foreman, Inserting & Bindery

Managed 8 supervisors and 75 personnel in deadline production environment. 24-7-365

Managed nightly inserting, binding, post press production.

Emphasized timeliness, quality, and completion of nightly production 24-7-365

Education

University of Redlands

Bachelor of Science Business Management (BSBAM) completed with four lower division classes to diploma

Certificates & Training

Dale Carnegie Human Relations.

Various communication, documentations, technical and employee management seminars.

EXFO Certificate Test and Measurement Foundational training 2019.

Alcatel Basic Networking, Advanced IP Routing, Omni Switch and Omni Core Routing and Switching, Policy based management Certifications.

EMT training and Advanced First Aid/CPR, Travelers Insurance Safety/Loss prevention.

Computer/Network Skills

PC, Fiber Optical Test & Measurement Sales Support-Service-Trainer-Operator, Switch & Router hardware-software instructor, MS Office Suite, WebEx-Teams-TeamViewer-Quick Assist-GoToMeeting-ZOOM network meeting AND SUPPORT Apps

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