Banker

JoAnn Sanchez

***** ****** ** * ********, TX ****2 • 210-***-**** **************@*****.***

OBJECTIVE

Highly motivated and detailed orientated customer service professional seeking to provide world class service utilizing my work experience and skills

SKILLS

Extensive experience in Medical billing, collections and customer complaint resolutions Team player with the ability to work in a fast paced environment

Knowledge of MediSoft, ICD-9 Coding, HCPC and CPTPerform duties in a courteous, efficient, and professional manner

HR, COLLECTION, Recruiting, Banker I & II

RELEVANT EXPERIENCE

Wells Fargo. JAN 2020 – presently

4101 Wiseman San Antonio San Antonio TX 78254

Online banking,Customer Service,,banking specialist, technical support reversal, collections and opening checking and savings accounts, claims & disputes, overnight fraud claims and investigation, assist with online wires, product knowledge, KYC knowing your customer

2.0 Rotational Specialist

Kohl’s SAT, August 16, 2016. May 2019 10000 Roger's Run San Antonio, TX 78254

2 years Recruiting specitilst, narrowing down candidates for hire for seasonal positions in store using programs as workday.

1 year offers seasonal positions also rotation into dun1 collection and blended .com/ orders inbound.

Customer Care Specialist January 2016 – March 2016

Tri-Starr Personnel – Harland Clarke San Antonio, TX 78249

Provided customers with over-the-phone and online tech assistants

Consulted customers to identify needs related to the products or services

Recommended appropriate products, services, or solutions

Herbalife 3 min blend

Owner-supervisor. November 2010 -December 2015

Interviews with potential clients.

Customer Care Representative November 2014 – July 2015

Calling Solutions San Antonio, TX 78212

Completed data entry and clerical functions

Developed strong customer relationships to provide top level customer service

Customer Care Representative January 2006 – February 2008

AFNI Inc. San Antonio, TX 78245

Provided information about products or services, took and entered orders, canceled accounts, and obtained details of complaints

Recorded customer interactions, details of inquiries, and resolutions

Completed contract forms, prepared change of address records, and issued service discontinuance orders

Charged services requested, collected deposits and payments, and arranged for billing

Customer Care Representative December 2003 – March 2007

West Inc. San Antonio, TX 78251

Responded to inquiries and notified clients of claim investigation results and adjustments

Obtained and examined validity of complaints and determined possible causes

Reviewed insurance policy terms to determine whether a particular loss is covered by insurance

Compared disputes with original requisitions and prepared invoices for returned goods

OTHER EXPERIENCE

Externship 2009 Praxis Medical Group San Antonio, TX 78228

EDUCATION AND TRAINING

Social Work undergraduate. August 2014 – May 2016

Palo Alto College San Antonio, TX 78224

Diploma 2010 Marque Learning Center San Antonio, TX 78216

Medical Insurance Billing/Coding Certificate Diploma 2010

Everest Institute San Antonio, TX 78213

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