Security Supervisor Customer Service

Energetic and passionate entry-level professional seeking a full-time janitorial position. Seek to use my proven skills and knowledge to provide a safe, clean, and healthy environment for the campus community. Dedicated employee and possess a strong work ethic with attention to detail.

EDUCATION

CHRISTIAN CORNERSTONE HIGH SCHOOL, Diploma, 2006

PROFESSIONAL EXPERIENCE

WALMART, Overnight Stock Technician, 10/2015-Present

Deal with incoming stock deliveries during the night by assisting in unloading trucks

Sort out received items and make piles according to types of materials

Transport freight to the sales floors after sorting and ensuring that sufficient quantity has been delivered

Clean store aisles, dust items and clean shelves

Ensure that any excess materials are placed in storage rooms

Handle stock inventory and make sure that it is accurate by rechecking it

Ensure that items are marked properly before they are sent to the sales floors

Place price tags on items and ensure that barcodes are correctly placed

Stock shelves with items by making sure that items are brought forward

Follow company rules and protocols governing top product placement activities

Assist customers shopping during night hours by providing them with product information

Accompany customers to required shelves and provide them with price and expiry information

Ensure that no damaged or expired items are placed on shelves

Gather shopping carts and baskets and ensure that they are in good working order

Report any damages to shelves, carts or baskets to the supervisor on immediate basis

TOTAL FIRE PROTECTION, Technician, 03/2012-06/2015

Servicing of customers fire extinguishers including annual maintenance, recharging or repair and hydrostatic testing

Servicing of customers Emergency and Exit lights including required maintenance or repair

Advised customer on fire protection equipment and techniques, as well as fire code standards and interpretation and compliance

Performed site surveys to educate customers of required related fire protection equipment - Monitor and report issues with operation of company vehicle

Monitored and maintained proper working order of recharge equipment used on company service vehicle

Responsible for notifying direct supervisor of any equipment break down or malfunction or any unsafe working conditions

Responsible for complying and enforcing safety requirements while on company property and at customers site

Performed other related duties as assigned and as necessary depending on the situation and location

SECURITAS SECURITY, Security Supervisor, 02/2006-03/2012

Trained, coached & disciplined Security Officers & Lead Officers

Reviewed post orders and other details of assignments with subordinates

Assisted in the submission of payroll and personnel information to the company

Ensured adequate coverage of all posts and positions

Prepared files and various reports as required

Inspected posts as scheduled and met with subordinates to outline tasks and responsibilities

Met with client representatives as needed to provide assurance that all security requirements are being met and to provide quality customer service

Carried out supervisory duties that include the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.

ADDITIONAL SKILLS

Strong customer service orientation

Excellent interpersonal and communication skills, oral and written

Time management; strong ability to organize and manage multiple priorities

Flexibility; ability to effectively adapt to change and thrive in a stimulating, hectic work environment

Profound knowledge of occupational hazards and standard safety practices necessary in the area of work assigned

In-depth ability to work independently in the absence of supervision

Understand and carry out oral and written directions

Solid ability to establish, maintain and foster positive and harmonious working relationships with those contacted in the course of work

Deep knowledge of methods and techniques of maintenance

Thorough knowledge of operations, services, and activities of maintenance and removal programs

References Available Upon Request

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