Insurance Agent Forest

Vincent Patterson, III

**** **** ***** ****

Rustburg, VA 24588

Cell 434-***-****

E-mail: *******************@*****.***

Skills Summary

Office

Initial contact in person and by phone, greet, assist, direct, provide information

Answer phone, screen calls, route calls

Pull correct forms for scheduled and walk-in individuals requesting assistance

Assist with form completion

Alert caseworker as to individuals in waiting area

Ensure walk-ins directed to proper counselor

Ensure confidentiality of information

Faxing, copying, shredding

Customer Service

Direct telephone follow-up with customers in Virginia, nationwide and internationally

Provide information, answer questions

Record, review information to ensure accuracy, resolve issues, cultivate satisfaction

Telemarketer

Utilize computer to make phone contacts with Anthem Blue Cross, Blue Shield Providers and Insured Parties to follow-up on service delivery process, conformity

Initiate phone contact with general public encouraging voter registration

Conduct a variety of public surveys including opinion polls and product satisfaction assessments

Maintain record of all phone contacts and ongoing activities

Adhere to procedure in addressing and transitioning dissatisfied customers to supervisor

Maintain up-to-date knowledge of product, initiate marketing presentation

Positive Attributes

Calm demeanor apparent through action and word

Hardworking, fast, resourceful in accomplishing assignments

Motivated to learn new things and improve work techniques

Pertinent Work History

AFLAC, Lynchburg, VA, Insurance Agent, 9/12 – Present

PMAUSA, Forest, VA, Insurance Agent, 1/19-8/19

Innovairre (Elwood Staffing), Forest, VA, Hand Inserting, 9/18 - 12/18

Delores Patterson, Rustburg, VA, Family Care Provider, 8/07 - Present

Lynchburg Area Center for Independent Living, Lynchburg, VA, Receptionist, 1/12 - 9/12

Self-employed, Rustburg, VA, Lawn Care Worker, 5/11 - 9/11

InService America, Forest, VA, Telemarketer, 5/07 - 1/10

Antonelli’s, Amherst, VA, Telemarketer, Sales, 3/08 - 5/08

Vincent, Sr. and Vermont Patterson, Rustburg, VA, Family Care Provider, 1/90 - 7/07

Education

National College of Business, Technology, Lynchburg, VA, Associate of Science, Computer App. Tech., 2003

Mosley Flint Academy (previously Dickenson), Roanoke, VA, Principles of Real Estate Certificate, 1997

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